Front Office Manager

Job Overview

We are seeking an energetic and detail-oriented Front Office Manager/bookkeeper to lead our front desk operations and ensure an exceptional guest experience. In this pivotal role, you will oversee daily hospitality operations, manage guest services, and supervise front desk staff to deliver seamless service. Your leadership will drive operational excellence, foster a welcoming environment, and uphold the highest standards of hospitality management. This position offers an exciting opportunity for a dynamic professional passionate about hospitality, guest relations, and team leadership.

Responsibilities

• Supervise front desk operations, including check-in/check-out procedures, reservations, and guest inquiries to ensure smooth and efficient service.
• Lead and motivate the hospitality team, providing training, coaching, and performance feedback to foster a high-performing environment.
• Manage hospitality operations budgets, including revenue management strategies and controlling costs to maximize profitability.
• Oversee human resources functions such as staffing schedules, onboarding new team members, and ensuring compliance with hotel policies and procedures.
• Deliver exceptional guest services by addressing guest needs promptly, resolving issues effectively, and maintaining high levels of customer satisfaction.
• Coordinate with other departments like housekeeping, maintenance, and food & beverage to ensure cohesive operations and guest comfort.
• Handle financial operations such as night audits, billing accuracy, and reporting to support operational integrity.

Requirements

• Proven supervising experience within the hospitality industry or hotel management environment.
• Strong leadership skills with the ability to manage hospitality teams effectively across various functions.
• Excellent customer service skills with a focus on creating memorable guest experiences.
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele better.
• Knowledge of hotel management systems, multi-line phone systems, phone etiquette, and front desk procedures.
• Experience in revenue management, managing hospitality operations budgets, and financial reporting is preferred.
• Demonstrated ability in human resources practices including staffing, training, and employee relations.
• Previous resort or hotel experience is advantageous; familiarity with night audit processes is a plus.

Join us in delivering outstanding hospitality experiences! We value energetic leaders who thrive on creating welcoming environments while managing operational excellence with transparency and professionalism. This role is integral to our success in providing top-tier guest services while fostering a motivated team dedicated to excellence in hospitality management.

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Benefits:

Salary : $16 - $20