What are the responsibilities and job description for the Assistant manage at the hotel and front desk clerk position at Red Lion inn & Suites Butte mt?
Overview
We are seeking a dedicated and experienced Assistant Manager and Front Desk Clerk to join our hospitality team at a prominent hotel and resort. This dual role requires a professional with strong leadership skills, exceptional customer service abilities, and comprehensive knowledge of hotel operations. The ideal candidate will oversee daily front desk activities, ensure guest satisfaction, and support management in operational tasks. Bilingual skills and hospitality management experience are highly valued to enhance guest relations and streamline hotel services.
Duties
- Manage front desk operations, including check-in/check-out procedures and guest inquiries
- Provide exceptional guest services, addressing concerns promptly and professionally
- Oversee reservation systems, including multi-line phone systems and phone etiquette standards
- Assist with night audit procedures to ensure accurate financial reporting
- Support hotel management in daily administrative tasks and staff coordination
- Maintain high standards of guest relations, ensuring a welcoming environment for all visitors
- Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations
- Handle guest complaints or issues with tact and efficiency to uphold the hotel's reputation
- Train and supervise front desk staff to ensure adherence to hotel policies and service standards
Qualifications
- Proven experience in hospitality management or hotel operations, preferably in a resort setting
- Strong customer service skills with a focus on guest satisfaction and guest relations
- Bilingual or multilingual abilities to serve diverse clientele effectively
- Familiarity with front desk functions, including night audit procedures and multi-line phone systems
- Excellent communication skills, including phone etiquette and professional demeanor
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Leadership qualities with the ability to supervise staff and support team development
- Knowledge of hotel management software is preferred
- Previous hotel experience is highly desirable
This position offers an exciting opportunity for a hospitality professional eager to contribute to a dynamic team while advancing their career within the hotel industry.
Pay: $13.00 - $16.00 per hour
Work Location: In person
Salary : $13 - $16