General Manager

General Manager
Description
About The Red Jacket Resorts
Located on the Yarmouth shores, Red Jacket Resorts is a collection of five classic resorts that has been catering to families, couples, groups and weddings alike since 1968. Our team of hospitality experts pride themselves in creating once-in-a-lifetime experiences for our guests. The resorts offer the amenities and experiences guests love. Recent renovations promise a more modern and comfortable experience that will continue Red Jacket's legacy of quality family-friendly vacation experiences.

Essential functions:

• Lead and manage resorts operations
• Collaborate with other managers to develop and implement strategic business and marketing plans that define operational goals and profitability
• Oversee the management of the property budget, forecast, capital expenditures and monthly reporting
• Work with all department heads to maintain budgeted productivity levels
• Balance the needs and expectations of guests, employees, corporate, the brand and hotel ownership
• Review Guest Service Comments, Trip Advisor reviews and other customer service avenues every day and partner with the AGM to respond immediately as appropriate.
• Ensure compliance with all company standards, national, state and local laws
• Ensure that all HR practices comply with company standards as well as local and federal laws and regulations.
• Manages conflict and resolves team members and guests complaints
• Provides input into the hiring, supervision, training, assessment, coaching, and disciplining of department heads and other key team members
• Conducts performance evaluations that are timely and constructive
• Oversee the physical maintenance of the hotel to ensure cleanliness, organization, safety and general condition
• Walk the property and inspect rooms for cleanliness and preventative maintenance
• Ensure that property preventative maintenance is conducted
• Support coworkers and team as needed to ensure efficient operation
• Perform duties, special assignments and projects as requested by management.

 General Requirements:

• Outstanding customer service skills
• Ability to interpret financial data from various sources to meet appropriate objectives.
• Strong and inspiring leadership skills
• Ability and willingness to step into any role to ensure the success of the hotel operation
• Effective in conflict resolution, including anticipating, preventing, identifying and solving problems as necessary
• Thorough knowledge of hotel operations practices and procedures
• Considerable knowledge of state and federal laws and regulations
• Ability to multitask and prioritize and delegate daily workload
• Outstanding organizational and time management skills
• Ability to handle sensitive material with the utmost discretion and confidentiality
• Must be energetic, a self-starter, and able to work in a fast-paced environment
• Must be detail-oriented and able to work both independently and with a team
• Must maintain standards of attendance and punctuality
• Flexible scheduling is required, including weekends and holidays 

Education & Experience:

• Hospitality or Bachelor's Degree
• 5 years of progressive hotel management experience in hospitality
• Advanced proficiency with Microsoft Excel
• Intermediate proficiency in the use of Accounting, Point of Sales and Property Management Systems; i.e. ProfitSword, Ottimate, Toast, Stay n Touch, Hotel Effectiveness
• Experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget/forecast management, rooms, housekeeping and maintenance
• Experience working in a hotel of similar size and financial performance

EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.