What are the responsibilities and job description for the Slots Senior Supervisor position at Red Hawk Resort + Casino?
SUMMARY:
Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned area according to policies and procedures and gaming regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Supervises the operation of all slot machines and performance of slot floor staff in assigned area and communicates with manager of any guest and/or team member problems.
• Organizes the assigned shift and area including, daily team member assignments, team member break schedules and staffing levels.
• Verifies slot pay outs (jackpots, fills, etc.) and booth buying/selling, maintains security of monies within the department.
• Strives to meet revenue goals by ensuring all slot machines are in working order. Notifies slot maintenance of repair.
• Supervises count in/count out of team member banks when variances occur, also records and tracks variances, and check voids.
• Makes recommendations and suggestions to hire, suspend, evaluate, promote, assign, reward and/or discipline the team members in his/her span of supervision.
• Supports training programs for each position and ensures adequate training and development is provided for each team member.
• Promotes all departmental and property-wide promotions.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property’s internal controls, policies and procedures.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all team members:
• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all team members, by setting positive examples at all times.
• Instills an atmosphere that encourages team members to share ideas, discuss concerns and resolve conflicts.
• Retains team members through involvement in team member training and development.
• Explains why we do things, in advance of doing them.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
EDUCATION and/or EXPERIENCE:
High school diploma or GED preferred, or college degree preferred, and 2 years slot floor supervisory experience required.
