Apex Customer Service Attendant

SUMMARY 

A CSA is responsible for anticipating guest needs and exceeding guest service expectations, all while providing a fun and exciting atmosphere. Cashiers are responsible for assisting guests in various areas, in many capacities, and following Red Hawk’s high standards of quality Guest satisfaction.

DUTIES AND RESPONSIBILITIES

• Greet and respond to guests in a friendly and positive manner with a sense of urgency.
• Operate scanners, registers and all POS systems.
• Count money in cash drawer at the beginning of the shift to ensure accurate pars.
• Perform basic math functions to collect and process payments for all activities purchased.
• Receive payments by cash, credit card or vouchers and issue receipt, credits and/or change to guest.
• Take coupons and passes and scan or input them correctly in the Point of Sale system.
• Verify personal information on guest ID.
• Schedule activity times.
• Observe, instruct and monitor Guests for safety and guideline adherence.
• Assist with Guest recovery and notify manager to ensure positive Guest experiences.
• Communicate clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
• Work as a team player in meeting guests needs, and actively contribute to the efforts of other departments.
• Attend all required department and company meetings and training sessions.Maintain a clean work area.
• Knowledgeable of facility emergency procedures.
• Perform Opening, Running and Closing department duties as assigned.
• Follow proper uniform guidelines.
• Display excellent communication skills both verbal and nonverbal.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High School Diploma or GED preferred.
• The desire and ability to be pleasant, upbeat and sociable throughout the workday. 
• Work varying days, nights, holidays and weekends.
• Show an eagerness to learn new skills and systems.
• Prior guest service and cash handling experience is strongly preferred.

PHYSICAL REQUIREMENTS 

• Walk or stand for extended periods of time.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Perform functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 25lbs.
• The ability to communicate quickly and accurately.
• The work environment may include bright, dim or flashing lights and loud sounds.
• Requires manual dexterity to use and operate all necessary equipment.
• Be able to understand, follow and maintain safety standards at all times.