What are the responsibilities and job description for the Sales Representative- Fire Alarm position at Red Hawk Fire Protection?
JOB TITLE: Sales Representative
Providing effective fire protection solutions begins with a knowledgeable, customer-focused sales approach. The Sales Representative is integral to connecting clients with fire alarm systems that meet their specific needs while upholding industry standards. This role ensures that each project is accurately estimated, professionally presented, and aligned with our mission of delivering top-tier protection services. This position’s integral role is to build trust and maintain long-lasting client relationships through expertise, reliability, and dedication to fire safety.
Key Responsibilities (High-Level):
- Sales & Estimating:
- Review construction contract documents and prepare accurate estimates for fire alarm systems, including material and labor costs, to provide competitive, reliable proposals.
- Lay out and take off fire alarm systems for bid estimation, using knowledge of design, layout, and NFPA codes to ensure accurate pricing.
- Customer Relationship Management:
- Build and maintain strong client relationships, serving as a point of contact for customers throughout the project bidding and proposal process.
- Follow up with clients on project bids, address questions, negotiate terms, and strengthen relationships to support customer satisfaction and repeat business.
- Technical Expertise & Problem Solving:
- Leverage experience in fire alarm design, NFPA codes, and local requirements to accurately assess project requirements and offer tailored solutions.
- Work with clients and internal teams to resolve project challenges and develop solutions that meet client and code requirements.
- Proposal & Documentation Preparation:
- Prepare detailed proposals and documentation for customers, ensuring clarity, professionalism, and alignment with Red Hawk’s standards.
- Utilize Microsoft Word and Excel to compile project estimates, proposals, and other documents, ensuring accuracy and consistency in all client-facing materials.
- Collaboration & Teamwork:
- Collaborate effectively with design, project management, and field teams to ensure project estimates align with execution capabilities and timelines.
- Maintain open communication with internal teams and participate actively as a team player, supporting a smooth project handover process.
Goals for the Position:
- Accurate & Competitive Bids:
- Provide precise, competitive bids aligning with client needs and specifications, contributing to a high project win rate.
- Client Satisfaction & Retention:
- Establish and maintain positive client relationships, building trust and providing a superior customer experience that supports repeat business and referrals.
- Technical Proficiency & Solution-Focused Sales:
- Demonstrate in-depth knowledge of fire alarm systems, Notifier Systems, and NFPA codes, enabling effective problem-solving and ensuring each proposal meets the client’s safety and budgetary requirements.
- Professionalism & Efficiency in Proposals:
- Deliver clear, comprehensive proposals and documentation that reflect Red Hawk’s commitment to excellence, ensuring all client interactions are positive and professional.
- Collaborative Success:
- Work cohesively with the design and project teams to ensure accurate estimates and a seamless transition from sales to project execution, helping Red Hawk maintain quality and timeliness across all projects.
Essential skills
- Strong organization skills, good email and phone etiquette, prioritizing, and ability to communicate precisely.
- Proficient in programs like Word, Excel, and email applications like Mac mail or Outlook, Ability to work at a fast pace, fire alarm and /or fire protection industry experience, management and/or project lead experience, project management experience.
- Must be able to pass a drug and background check.
Working Conditions
Expected working hours and conditions are as follows:
7:30am – 4:30pm Monday thru Friday.
Office and field time will be carefully scheduled to maximize efficiency.
Physical Requirements
Repetitive tasks including, but not limited to:
- Lifting 50-75 lbs., walking up and down flights of stairs, prolonged standing and sitting.
Direct Reports
None
Salary Range: $45.00-$60.00 per hour Depending on Experience
Paid Time Off: 80 hours upon completion of 90-day probationary period
Holiday: 8 Paid Holidays
Benefits: Medical, Dental, Vision
Retirement: 4% 401K match
Salary : $45 - $60