TC Customer Service Representative

Job Details

Description

DUTIES AND RESPONSIBILITIES

Provide excellent customer service. Example: If two employees are on duty and only one is running a cash regis¬ter while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immedi¬ately in order to provide fast and friendly service to the custom¬er.

• Complete all shift duties as assigned.
• All employees are expected to safeguard the company's assets unless their own physical safety, or that of co-workers or customers, may be jeopardized:
• Follow company policies regarding cash control, proper safe operation.
• Follow correct vendor check-in procedures.
• Complete all end of shift paperwork.
• Pay immediate attention to any spill or other hazardous condi¬tion.
• Other duties may be assigned from time to time by the Store Manager.
  
  

Qualification Requirements

• Ability to read, understand and write the English language at the eighth-grade level, including the ability to hear the spoken word.
• Pass all required training including alcohol, tobacco, UST and food handler testing.
• Eighth-grade level math competency in order to make change, complete shift re¬ports, and account for numbers of a variety of products during vendor check-in.
• Sufficient visual acuity to check identification.
• Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.
• Ability to lift up to 50 pounds, carrying cases of soft drinks, beer and juice, etc. at least once per shift.
• Ability to stock shelves and coolers, including entering and working in a cooler at a temperature of 36 degrees up to 30 minutes at a time.
  
  

Performance Indicators

• Cash variances.
• Site standards.
• Customer service.
• Commitment to the store and team.