What are the responsibilities and job description for the Slots Gaming Tech Supervisor position at Red Hawk Casino?
• Coordinates and supervises all Gaming Technicians, Bench Technicians, Senior Gaming Technicians on assigned shift by assigning responsibilities and duties and assisting them if needed.
• Repairs, overhauls, and maintains proper preventative maintenance of all slot machines to ensure optimal operation.
• Makes recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign, and discipline all Gaming Technicians, Bench Technicians, Senior Gaming Technicians on assigned shift in a fair and equitable manner.
• Handles floor maintenance and repair.
• Processes the necessary paperwork for auditing and data processing purposes for the initial set-up and checkout of new slot machines.
• Keeps an accurate count of machines on the floor, matching the units license, maintains records of all percentage sheets as required by the Gaming Commission.
• Supervises the breakdown, relocation, and setup of relocated machines and stands.
• Assists in the training of new Gaming Technicians.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and regulations, as well as property internal controls, policies and procedures.
• Brings disputes and unusual guest activities to the attention of the shift manager/ Gaming Performance Manager.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Directly supervises all Gaming Technicians, Bench Technicians, and Senior Gaming Technicians on each assigned shift.
• Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
• High school diploma required and three or more years slot experience required.
• One year of supervisory experience preferred.
• Electronics degree preferred.
• Must be able to frequently lift and/or move up in to 100 pounds.
• Must be at least 21 years of age.