What are the responsibilities and job description for the IT Service Desk Representative position at Red Hawk Casino?
Job Details
Description
DUTIES AND RESPONSIBILITIES
Description
DUTIES AND RESPONSIBILITIES
- Maintain self-control and project calm reassurance in all interactions with internal and external guests.
- Installs selected software, maintaining proper security levels and access rights.
- Ensures the quality of systems operations in all areas of the casino by communicating with all levels of systems users and offering direction and assistance as needed.
- Coordinates case work flow to ensure effective overall operations in the I.T. Department, including management of case escalations and internal guest communications after escalation.
- When tasked with a project responsibility, consults with system users on specific requirements, designating priority, and scheduling follow up work.
- Routinely inspects all supported equipment, identifying potential problems and working with IT management to identify a permanent solution.
- Maintains a working knowledge of property software to effectively support property IT operations.
- Contacts vendors with regard to specific software, hardware or phone problems, as needed or requested by the I.T. Manager.
- Escalates any persistent issue to management that is causing guest or team member productivity issues.
- Performs all other duties as assigned.
- Technical degree in computer science or related area and at least one year of experience in information management required.
- Casino-related experience preferred.
- Must possess effective communication skills.
- An appropriate combination of the above education and experience requirements may be acceptable.
- Must be at least 21 years of age.