General Manager

Have you ever played an escape room? If you have, then you know how fun it can be. If not, trust us, it's a great experience.

In this role, we are seeking creative leaders who can work well in a team and not only motivate staff, but also maintain puzzles, technology, and aesthetics. We are looking for someone who is self-motivated, highly organized, an expert communicator and trainer, and can handle pressure in a fast-paced and fun environment.

As an entertainment business, it will be your responsibility to ensure that your location remains entertaining. We are looking for passionate individuals who are motivated to take on a leadership position in our rapidly growing escape room company. There is incredible potential for growth and the opportunity to showcase your innovative skills. We are seeking candidates who can contribute to the success of the business and share our commitment to creating meaningful connections through creative entertainment.

In return, we offer you the chance to thrive in a progressive and inspiring environment. We will invest in your development and provide you with a clear career path that allows you to pursue your passion.

General Responsibilities:

• Organize all store operations and delegate responsibilities to staff
• Proactively manage the store to meet and report performance metrics
• Lead and develop a team, effectively building strong relationships with each teammate
• Responsible for team building, scheduling, performance management, retention, and staff development
• Maintain operations by initiating and coordinating policies and procedures
• Basic financial understanding
• Cultivate and maintain a healthy team culture
• Keep knowledge and understanding of market trends
• Ability to perform all branch job functions – general manager, front desk, game master, marketing, design, and sales.
• Training in Marketing, Sales, & Design Team

Qualifications & Skills:

• At least 2-4 years of relevant business experience, preferably in management
• Comfortable with learning new computer applications
• Outstanding communication and interpersonal abilities
• Excellent organization and leadership skills
• Able to identify talent and recruit employees
• Analytical mind and familiarity with data analysis and budgeting principles
• Able to promote the business to corporate clients and secure bookings