What are the responsibilities and job description for the FOH Park Manager position at Red Door Escape Room?
Description
Front Desk Lead (Part-Time)
Primary Role
Oversee front desk operations and lead the Cashier / Front Desk team to ensure an efficient, welcoming, and organized guest arrival experience.
Key Duties
Requirements
Requirements:
Front Desk Lead (Part-Time)
Primary Role
Oversee front desk operations and lead the Cashier / Front Desk team to ensure an efficient, welcoming, and organized guest arrival experience.
Key Duties
- Supervise and support Cashiers / Front Desk team members during all shifts.
- Train new front desk staff on check-in procedures, wristband system, POS transactions, and guest communication standards.
- Ensure consistent and accurate execution of guest check-in, waiver verification and ticketing,
- Manage guest flow during peak times, separating reservations, walk-ins, and group arrivals efficiently.
- Serve as the escalation point for guest questions, concerns, or policy misunderstandings.
- Oversee POS accuracy and ensure all transactions are processed correctly.
- Monitor front desk organization, ensuring cleanliness and readiness at all times.
- Conduct shift resets and ensure the area is fully prepared for the next team/guests.
- Communicate with Park Leads and Party Coordinator to maintain operational alignment.
- Lead with calm authority during high-volume periods.
- Model professionalism, urgency, and guest-first communication.
- Provide real-time coaching and corrective feedback when needed.
- Maintain strong attention to detail in transactions and documentation.
- Take ownership of the front desk environment and team performance.
Requirements
Requirements:
- Must be 18 years or older (required to supervise minor team members).
- Previous customer service or leadership experience preferred.
- Strong multitasking and organizational skills.
- Comfortable enforcing company policies and procedures.
- Clear, confident communicator.
- Weekend and peak-hour availability required.