Assistant General Manager

Description

ABOUT FUNBOX

FUNBOX is the world’s largest bounce park — an immersive, screen-free experience designed to get kids moving, laughing, and connecting with their families. We operate high-energy, high-volume inflatable parks that prioritize safety, guest experience, and operational excellence.Visit funbox.com to learn more about the company or visit our instagram account instagram.com/funbox.

About The Role

The Assistant General Manager (AGM) is responsible for leading the park during operating hours and ensuring all areas of the business are running smoothly. This role oversees front desk, park operations, and parties while maintaining a safe, organized, and high-energy environment.

The AGM acts as the central point of leadership on shift—supporting the team, resolving issues, and ensuring a seamless guest experience. This role directly reports to the General Manager and plays a key role in driving consistency, accountability, and strong execution across the location.

Requirements

Store Operations

• Oversees the entire operation during open shifts
• Maintains strong floor presence, especially during peak hours
• Ensures all areas (FOH, BOH, Parties) are staffed, supported, and running smoothly
• Manages break schedules and adjusts coverage in real time
• Monitors radio communication and ensures clarity across all teams
• Steps into any area (front desk, park, parties) to fill operational gaps
• Executes opening and closing procedures, including park safety checks, daily reports and frequent team communication
  
  

Guest Experience & Safety

• Ensures a safe, fun, and controlled environment across the entire park
• Responds to guest escalations, refunds, and service recovery professionally
• Oversees all incidents and ensures proper documentation and follow-up
• Maintains high visibility and approachability for guests and team members
• Ensures alignment between front desk, park, and parties to avoid bottlenecks
  
  

Team Leadership & Development

• Leads FOH Lead, BOH Lead, and Party Coordinator during shift execution
• Provides real-time coaching and feedback to team members
• Holds team accountable to performance, safety, and brand standards
• Owns training of new hires and cross-training across roles
• Reinforces a high-energy, positive, and accountable team culture
  
  

Operational Execution & Support

• Ensures SOPs are followed consistently across all departments
• Supports scheduling decisions by identifying gaps in coverage and performance
• Assists with backend operational tasks including:
• Daily reports
• Guest feedback responses
• Maintenance reporting
• Communicates key updates, issues, and wins to the General Manager
  

Product & Facility Health

• Maintains overall park cleanliness, organization, and safety standards
• Identifies and escalates maintenance or safety concerns immediately
• Ensures all areas (park, party rooms, front desk) are guest-ready at all times
• Supports inventory awareness across key areas (socks, wristbands, party supplies)
  
  

What Success Looks Like

• The park runs smoothly, safely, and without confusion
• All departments are aligned, staffed, and communicating effectively
• Guest issues are handled quickly and professionally
• Leadership presence is visible, confident, and in control
• Team members are supported, coached, and held accountable
• The GM can trust the AGM to fully run the building during their shift
  
  

Key Performance Indicators

• Incident Response & Documentation Accuracy
• Cleanliness & Safety Audit Scores
• Operational Compliance
• Labor remains at or below target (week over week)
• Team members are signed out of training in a timely manner
• Reporting: Submits accurate, timely information
• Guest feedback (Guest reviews or GX score) remains at or below industry standard month over month
• Internal Team eNPS scores improve quarterly