What are the responsibilities and job description for the Customer Service Rep position at Red Diamond, Inc.?
Location: Red Diamond | Moody, AL
Schedule: Monday–Friday | 8:00 AM–5:00 PM
At Red Diamond, we’ve been crafting world-class coffee and tea since 1906. Our commitment to quality, innovation, and customer satisfaction starts with our people. In 2025, we were proud to be recognized as one of Birmingham’s Best Places to Work by the Birmingham Business Journal.
We’re looking for a customer-focused, detail-oriented professional who thrives in a fast-paced environment and enjoys helping customers solve problems. If you take pride in delivering excellent service, staying organized, and supporting both customers and internal teams, we’d love to hear from you.
What You’ll Do:
As a Customer Service Representative, you’ll play a key role in supporting our Away From Home customers and sales team by:
- Processing customer orders received through phone, email, EDI transmissions, and online portals
- Tracking orders and providing customers with shipment updates
- Sending invoices, bills of lading, and other order-related documentation
- Assisting customers with questions, concerns, and order-related issues
- Issuing credits and researching inventory, delivery, and product availability
- Setting up customers in online ordering systems and providing training and support
- Entering work orders for equipment repairs, installations, pickups, and replacement parts
- Sending spec sheets when requested
- Coordinating with Coffee Service, Sales, and Service departments to support customer needs
- Answering incoming customer calls and emails in a professional and timely manner
What We’re Looking For:
- High school diploma or GED required
- Minimum of 3 years of clerical, administrative, or customer service experience
- Strong computer skills and experience working with multiple systems
- Excellent verbal and written communication skills
- Fluent bilingual communication skills in English and Spanish (Preferred)
- Professional phone etiquette and strong customer service abilities
- Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment
- Strong attention to detail and commitment to accuracy
- Ability to type at least 40 words per minute
Knowledge, Skills, and Abilities Required:
- Knowledge of general office procedures
- Knowledge of sales operations, products, and equipment preferred
- Strong organizational and problem-solving skills
- Basic math and reading skills
- Ability to manage multiple tasks simultaneously
- Ability to work independently and as part of a team
Why You’ll Love Working Here:
- Named one of Birmingham’s Best Places to Work (Birmingham Business Journal, 2025)
- Competitive pay with room to grow
- Supportive team environment where your work matters
- Great benefits and a company that invests in your success
If you’re ready to build a career with a company that values service, teamwork, and quality — apply now and join the Red Diamond family.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.