What are the responsibilities and job description for the Front Desk Agent position at Red Coach Inn?
LOOKING FOR A FRONT DESK AGENT AT A HISTORIC HOTEL FOR 2025 SEASON! APPLY TODAY!
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SUMMARY
Accommodates guests of hotel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Checks In, and greets, registers, and assigns rooms to guests. Issues room key and gives instructions to Bell Staff.
Check out all guests who require individualized check out service.
Handles professionally all incoming calls, mail, faxes, and messages for guests and staff members.
Transmits and receives messages from telephone, in-house paging system and/or in-house radio system.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, available packages and travel directions.
Keeps records of room availability and guests' accounts.
Computes bill, collects payment, and makes change for guests.
Makes, cancels, and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to guest account.
Assists guest with restaurant, transportation, or entertainment needs, and arranges for tours and packages.
Handles complaints courteously and relays them through proper channels if need be.
Complete knowledge of all available rates.
Maintains desk area clean and orderly at all times.
Complete knowledge of hotel policies and procedures.
Give guest "Courtesy call" within 30 minutes of arrival.
Complete daily shift balancing report.
Check area hotels to inquire about availability.
Smile and maintain a friendly, courteous, and polite manner.
Keep constant eye contact with the guest, and use the guest's name whenever possible.
Job Types: Full-time, Part-time
Pay: $18.00 - $23.00 per year
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Experience:
- Front desk: 2 years (Preferred)
Ability to Commute:
- Niagara Falls, NY 14303 (Required)
Work Location: In person
Salary : $18 - $23