Client Liaison

Department: Sales

Location: New York

Compensation: $65,000 - $75,000 / year

Description

Red Clover is a New Jersey based outsourced strategic Human Resources firm managing the recruitment process on behalf of a client.

About UsTarisio is the leading international venue for fine instruments and bows. Launched in 1999, Tarisio revolutionized the market by combining first-class expertise, the efficiency of online bidding, and a firm commitment to ethics and professionalism. Our goal is to make buying and selling instruments increasingly accessible for musicians, patrons, dealers and collectors. We have offices in New York, London and Berlin, and conduct seven auctions per year as well as year round private sales of high value items, selling more than 3,000 fine instruments and bows annually to a truly global market.
About the RoleThe Client Liaison serves as a key point of contact for clients and visitors, providing professional, courteous, and timely support across front-of-house and administrative functions. This role supports daily reception operations, client communications, appointment coordination, and documentation management, helping ensure a smooth and welcoming experience for a global clientele. Working closely with sales, auction, operations, and workshop teams, the Client Liaison plays an important role in supporting client interactions, auction preparation, and office operations through accurate execution, clear communication, and consistent follow-through.

Key Responsibilities

• Serve as the first point of contact for clients, and customers managing calls, visitors, and inquiries with professionalism and warmth
• Oversee gallery preparation, viewing logistics, and scheduling for client appointments throughout auction cycles
• Support bidder registration, ensuring clients understand auction processes and requirements
• Manage documentation, including consignment agreements, W-9 collection, and private sale paperwork
• Maintain shared email inboxes, triaging inquiries and escalating as needed when appropriate
• Coordinate deliveries, mail processing, and administrative support for sales and operations teams
• Assist with payment processing, release memos, and front desk coverage during peak periods
  
  

About The Candidate

The ideal candidate is a warm, highly responsive, and meticulously detail-oriented professional with a natural talent for making clients feel comfortable and valued. This individual possesses the ability to gracefully manage and prioritize multiple complex responsibilities simultaneously while maintaining clear and concise communication. They thrive in a dynamic, fast-paced environment characterized by high levels of client interaction. Proactive, adaptable, and solution-focused, they build and maintain strong, lasting relationships with clients, customers, partners, and colleagues, based on trust, transparency, and accountability.

Knowledge, Skills and Experience

• 2 years of experience in customer service, reception, or arts administration preferred
• Strong verbal and written communication skills
• Ability to manage varied administrative processes with accuracy and discretion
• Familiarity with Google Suite Workspace Tools
• Comfortable working in dynamic, client-facing environments
• Strong record keeping and reporting skills
• Ability to work independently and collaborative in a team environment
• Experience with classical music, string instruments, or the arts is a plus
  

Core Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organization goals
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  
  

Benefits

• Medical, Dental & Vision
• Basic Life
• AD&D
• Disability
• 401(K) Program