Hotel Night Auditor

***GREAT MARRIOTT DISCOUNTS***

POSITION PURPOSE

As a Hotel Night Auditor, you’ll keep overnight hotel operations running smoothly by balancing daily financial activity and supporting guests at the front desk. You’ll use hospitality reservation systems and property management systems (PMS) to review transactions, prepare reports, and maintain accurate records. Your impact: Accurate night audits help hotel teams start each day with reliable records and give guests consistent service throughout their stay.

ESSENTIAL RESPONSIBILITIES

• Complete the night audit, reconcile guest accounts, and prepare end-of-day reports.
• Welcome guests, manage check-ins and check-outs, respond to requests, and support guest services and guest relations.
• Handle phone communication with professional phone etiquette; resolve service concerns through customer service problem-solving and clear client communication.
• Follow hotel emergency procedures and coordinate appropriate responses to overnight issues.
• Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
• Accurately handle cash transactions and balance a cash drawer to the given amount.
• Acknowledge rewards members and returning guests.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Handle all guest inquiries and requests courteously and professionally.
• Perform all audit procedures daily as set forth by the hotel and company.
• Complete Daily Report, Comp Reports including F&B as well as Rooms, Pace Reports, and any other reporting that is assigned.
• Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
• Prepare the front office for the AM Shift and reset days business.
• Maintain all nightly reports to inform day hotel management of overnight activities/incidents.
• Act as PBX operator during the audit shift.
• Transmits and receives messages using equipment such as telephone, fax, and switchboard.
• Ensure all wake up calls are made in a timely fashion, properly using guest names.
• Ability to assist/direct hotel guests and/or emergency personnel in case of an emergency.
• Post charges such as room, food, liquor, or telephone by hand or machine.
• Make restaurant, transportation, or entertainment reservations for guests.
• Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits
• are taken, and other departments are notified of room assignment.
• Attend all scheduled training, departmental and hotel meetings.
• Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensure all privacy and security protocols are followed as well as departmental and company procedures.
• Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
• Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
• Maintain lobby cleanliness and organization.
• Assist in booking reservations.
• Assist with handling mail, packages, facsimiles, and guest items.
• All other duties assigned by manager or supervisor.

EXPERIENCE

• Experience in the hospitality industry preferred.
• Experience in a front desk or customer service role preferred.
• Some accounting experience
• Customer service, front desk, or hotel experience is preferred; resort experience is an asset.
• Familiarity with hospitality reservation systems, PMS, and night audit processes preffered.
• Strong communication skills and a guest-focused approach are essential. Bilingual or multilingual abilities are welcome.

Pay: $19.50 per hour

Benefits:

• Employee discount
• Flexible spending account

Application Question(s):

• Do you have any Marriott experience?

Experience:

• Hospitality: 1 year (Preferred)

Ability to Commute:

• Springdale, UT 84767 (Preferred)

Work Location: In person