What are the responsibilities and job description for the Operations Manager for Red Cliff Buffalo Bay Store position at Red Cliff Band of Lake Superior Chippewa?
JOB DESCRIPTION
POSITION: Operations Manager for Red Cliff Buffalo Bay Store
LOCATION: Buffalo Bay Store
SALARY:Negotiable
SUPERVISOR(S): Planning Administrator
THIS IS A FULL TIME EXEMPT POSITION.
JOB SUMMARY: Lead the day-to-day operations of a new convenience store and fuel station in Red Cliff. Build and lead a local team, manage financial and operational performance, and ensure the store reflects and supports community values.
DUTIES AND RESPONSIBILITIES:
Leadership & Staff Management
- Recruit, hire, train, and supervise Assistant Manager and C-Store Clerks
- Create schedules, conduct performance evaluations, and provide coaching
- Address employee relations issues and foster a positive work environment
- Ensure staff maintain required certifications
Financial & Business Operations
- Achieve sales targets and profitability goals
- Manage operational budget and control costs
- Monitor sales reports and financial statements
- Oversee cash handling and daily reconciliation
- Prepare financial reports
Inventory & Merchandising
- Manage ordering, receiving, stock rotation, and merchandising
- Build vendor relationships and negotiate favorable terms
- Conduct inventory counts and control shrinkage
- Ensure product quality and proper expiration date management
Fuel Operations & Environmental Compliance
- Oversee fuel operations and maintain environmental compliance
- Maintain Class "A" or "B" Underground Storage Tank Operator certification
- Conduct inspections, manage fuel inventory, and coordinate deliveries
- Ensure spill prevention procedures and maintain required permits
Customer Service & Community Relations
- Establish exceptional customer service standards
- Resolve customer complaints professionally
- Build community relationships and represent store at tribal events
- Maintain a clean, welcoming, well-organized store
Compliance & Risk Management
- Ensure compliance with federal, state, and tribal regulations
- Maintain knowledge of tobacco, alcohol, and lottery regulations
- Enforce age verification procedures
- Maintain licenses, permits, and safety protocols
Facility Management
- Oversee facility maintenance and cleanliness
- Coordinate repairs with vendors
- Conduct inspections and maintain security systems
SUPERVISORY AUTHORITY: Buffalo Bay Store Operations and Staff
KNOWLEDGE:
- Good verbal and written communication skills.
- Ability to solve problems in a dynamic environment.
- Strong interpersonal and relationship building skills.
QUALIFICATIONS:
- Must be 21 years of age.
- 3 years retail management experience; convenience store or fuel retail experience strongly preferred.
- Demonstrated P&L, inventory, and people-management skills.
- Knowledge of fuel operations, AFDs, and relevant regulations.
- Class "A" or "B" Underground Storage Tank certification (or obtain within 60 days)
- Responsible Beverage Service certification (or obtain within 30 days)
- Food and beverage handling skills a plus.
- Strong communication, organizational, and problem-solving skills.
- Proven ability to engage with and be responsive to local community values and priorities.
- Valid driver’s license; ability to pass background checks and required certifications.
PHYSICAL REQUIREMENTS: Primarily office and retail floor position that may require bending, lifting and reaching. Ability to work in an office setting and with computers. May need to lift up to 50 pounds.
TRAVEL: May be required
BEHAVIOR AND ATTITUDE: The vision, goals and objectives of the Red Cliff Band of Lake Superior Chippewa require that the employee performs in both a professional and personable manner. The way the employee relates to subordinates, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and subordinates is a requisite of successful job performance. Any behavior or attitude that tarnishes the name or image of the Red Cliff Band of Lake Superior Chippewa will be subject to immediate disciplinary action up to and including termination.
Indian preference will be applied in the case of equally qualified applicants, but all qualified applicants will be considered.
This job description is subject to change at employer’s discretion, after consultation with the employee.
APPLICATION SUBMITTAL REQUIREMENTS: The following items are required for this position:
- Completed Tribal Application, to include work history and references, available on the Tribal website.
- Tribal Background Investigation Disclosure; available on the Tribal website.
- Consent to Release Liability and Reference Information Form; available on the Tribal website.
Please download the forms from the links below. Complete the forms and save them. Then, please upload and attach them as "other" attachments with your application.
Consent FormTribal Background Investigation Form
FOR FURTHER INFORMATION CONTACT:
Red Cliff Band of Lake Superior Chippewa
Human Resources Department
88455 Pike Road
Bayfield, WI 54814
www.redcliff-nsn.gov
hr-helpdesk@redcliff-nsn.gov
(715)779-3700
The Red Cliff Tribal Council has a Drug Free Work Place Policy and adheres to the intent of the Drug Free Work Place Act. All new hires are subject to a drug test prior to starting.
All applicants for employment with the Red Cliff Tribe will be subject to the background investigation and other requirements of RCCL Chapter 43, and are under a continuing obligation to supplement this application for employment with information concerning any convictions that occur after commencement of employment with the Tribe.
Salary : $20 - $30