What are the responsibilities and job description for the Receptionist (Red Bluff Pet Resort) position at Red Bluff Animal Hospital - Red Bluff Pet Resort -...?
RESORT RECEPTIONIST (Part-Time or Full-Time)
The receptionist's primary duty is greeting clients and scheduling boarding reservations, communicating add-ons/promotions, answering phone calls and performing various administrative tasks.
The receptionist's primary duty is greeting clients and scheduling boarding reservations, communicating add-ons/promotions, answering phone calls and performing various administrative tasks.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provide top-notch customer service and ensure that clients feel welcome and comfortable in our resort
- Be attentive to client and guest needs
- Answer phone calls from clients with a smile and ensure that all clients receive the highest level of hospitality
- Check-in guest upon arrival
- Provide client education
- Assist in cleaning the resort, including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, and exam rooms.
- Process payments and close out boarding visits
- Call and/or send reminders for vaccinations required when boarding.
- Properly manage the resorts filing system
- Relay updates on guest that are boarding to clients.
QUALIFICATIONS:
- High School Diploma or G.E.D.
- At least 1 year of customer service or job-related experience
- Spanish speaking a plus
- Pet industry experience a plus
- Basic math skills
- Must be able to communicate effective verbally and in writing.
- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
OTHER SKILLS:
Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.
Pay is dependent on pet industry and job-related experience.
