Concierge

The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone and providing clerical support to the administrative staff. 

The essential duties and responsibilities described below are representative of those an employee encounters while performing the basic functions of the position.  While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.   Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position. 

1. Greet visitors seeking information about the property.  Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel.   Direct visitors to appropriate office or resident apartment.
2. Responsible for assisting residents, family members, and quests with general requests. 
3. Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for a tour. 
4. Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner. 
5. Display knowledge of the services and programs and other pertinent information regarding the property. 
6. Responsible for the mail meter, stamps, making copies, and other tasks related to office operations. 
7. Process incoming mail, Sort, but not open, property mail and distribute mail to appropriate mailboxes or offices. 
8. Maintain reception area in a neat and orderly fashion. Ensure that the lobby is free of excessive or outdated literature.  Ensure that coffee and/or refreshments are fresh and readily available. 
9. Perform clerical duties for property staff as directed by supervisor. 
10. Be responsive to residents’ concerns, including; responding immediately to emergency calls and notifying the appropriate persons or agencies as warranted, promoting resident morale by answering questions and calming distressed residents, and referring grievances to appropriate personnel.
11. Provide support to community’s marketing efforts through positive/friendly interaction during all property tours and telephone contact with the public, and as directed by a supervisor.
12. Communicate any observed or suspected resident change of condition to a supervisor immediately. 
13. Maintain a safe and secure environment for all staff, residents, and quests, following established safety standards. 
14. Encourage teamwork through cooperative interactions with co-workers and other departments. 
15. Support a positive and professional image through actions and dress. 
16. Performs other duties consistent with the position as assigned by the Business Office Director or Executive Director.