What are the responsibilities and job description for the Help Desk Technician position at Rectory School?
School Profile
Rectory school was founded in 1920 when the Reverend and Mrs. Frank H. Bigelow sought to create an individualized learning program for their son John. The benchmark program has developed into a distinct advantage of a Rectory education. Rectory can meet the educational needs and aspirations of a wide range of students – from traditional solid learners to those who have curious minds but need more academic support.
Rectory School’s 138-acre rural campus provides a scenic and secure home to approximately 270 students from Pre-K to 9th grade. Rectory is a coeducational institution at all levels. The 5th – 9th-grade junior school has approximately 210 students, 145 of which are boarding students. These students come to Rectory from around the United States and nine different countries.
Position Overview: We are seeking a detail-oriented and customer-focused Part-Time Helpdesk Technician to join our Technology Department. This position will provide technical support for faculty, students, and staff at our private middle school. The technician will be responsible for troubleshooting, repairing Chromebooks and MacBooks, providing classroom tech support, managing account creations, and assisting with other general technology needs. This is a part-time position with flexible hours, ideal for someone who thrives in a fast-paced school environment and enjoys solving tech challenges.
Key Responsibilities:
- Chromebook & MacBook Repair:
- Diagnose and repair hardware and software issues for Chromebooks and MacBooks.
- Perform routine maintenance and upgrades on school-issued devices.
- Assist with managing device inventory and ensuring proper labeling and tracking of devices.
- Classroom Technology Support:
- Provide support for classroom technology setups, including interactive projectors, document cameras, and other AV equipment.
- Troubleshoot classroom tech issues quickly to minimize disruption to teaching and learning.
- Account Creation & Management:
- Assist in creating, managing, and updating user accounts for students, faculty, and staff.
- Provide support for Google Workspace for Education, Microsoft Office 365, and other school software applications.
- Ensure proper permissions and security settings are configured for all accounts.
- Faculty and Student Tech Support:
- Provide technical assistance for faculty, staff, and students with day-to-day tech issues, including software troubleshooting, hardware concerns, and connectivity problems.
- Serve as a first point of contact for tech-related issues and escalate to the Network Administrator or Director of Technology when necessary.
- Support Faculty and students in the use of the Innovation Lab
- General Technology Assistance:
- Assist with the setup, maintenance, and troubleshooting of other school technology systems (e.g., printers, Wi-Fi network, AV equipment).
- Maintain documentation for common tech issues and solutions.
Qualifications:
- Prior experience in a helpdesk or technical support role, preferably in an educational environment.
- Experience with Chromebook and MacBook repair and troubleshooting.
- Knowledge of Google Workspace for Education, Microsoft Office 365, and other common educational software.
- Ability to keep pace with current technology trends and changes
- Strong problem-solving skills and the ability to communicate technical concepts clearly to non-technical users.
- Comfortable working independently and managing multiple tasks in a fast-paced environment.
- Patience and a customer-service mindset when assisting students and faculty.
- Familiarity with basic networking concepts (Wi-Fi troubleshooting, network connectivity).
- Ability to work well in a collaborative environment with other staff members.
Preferred:
- Associate’s degree in Computer Science, Information Technology, or a related field.
- Experience in classroom AV/tech setup and support.
- Certifications related to IT or tech support (e.g., CompTIA A , Apple Certified Support Professional).
Hours and Compensation:
- Part-time position (25-30 hours per week).
- Approximately 5-6 hours per day with potential for evening or weekend work during peak times.
- Compensation is based on experience.
How to Apply: Interested candidates should submit a resume and a brief cover letter explaining their experience and why they would be a good fit for this role to: donna.dubinsky@rectoryschool.org. Applications will be reviewed on a rolling basis until the position is filled.
Job Type: Full-time
Pay: $20.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Pomfret, CT 06258 (Preferred)
Ability to Relocate:
- Pomfret, CT 06258: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $35