Computer Support Specialist

Performance Duties

Pursuant to the policies, procedures, goals, and objectives established by the client, the contractor performs the following duties on a regular and recurring basis under the close direction of the IT Systems Manager and the Specialist:

• Requires testing, quality assurance, configuration, installation, implementation, maintenance, and management of networked systems used for the transmission of information in data, voice, and/or video format, ensuring systems availability, functionality, integrity, and efficiency. The contractor may be granted administrative rights at the discretion of the client.
• Ensures the confidentiality, integrity, and availability of systems, networks, and data through the implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
• Provides customer support service, including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements.
  
  

The Office of Information Technology (IT) environment includes desktop and laptop computers, a local area network, Microsoft SQL Server and web-based applications, hand-held and wireless technology, along with case management and litigation support systems.

• The contractor would provide IT customer support, including installation, configuration, troubleshooting, customer assistance, inventory management, and/or training.
• Assist the IT Systems Management staff in the configuration, installation, and maintenance of networked systems.
• Performs assignments related to ensuring the confidentiality, integrity, security, and availability of systems, networks, and data; performs routine assignments in support of the Office intranet and internet sites, including converting content into workable web pages, checking links, repairing errors, etc.
• Assist in the planning, development, and coordination of litigation support and case management services.
  
  

Educational Requirement

• Successfully completed post-high school education.
  
  

Specialized Experience

All individuals must have IT-related experience demonstrating some proficiency in each of the competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
• Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.