What are the responsibilities and job description for the Project Manager - Customer Success & Implementations position at Recruits Lab?
Project Manager – Customer Success & Implementations (Onsite | Greater Boston | Contract → Hire) 📍 Locations: Cambridge, MA | Waltham, MA ⏰ Schedule: Mon–Fri, 7:00 AM – 4:00 PM EST (Flexible) 💵 Pay Rate: $45–$50/hr | Overtime Approved 📅 Contract Duration: 6–9 months (conversion to hire based on performance)About the Role We are seeking an experienced Project Manager to lead complex customer-facing implementations, laboratory relocations, and operational transition projects. You will drive projects end-to-end, ensuring seamless execution, customer satisfaction, and compliance with quality and safety standards. This role is perfect for a candidate with a hands-on, collaborative mindset, strong operational skills, and a background in life sciences, labs, R&D, or manufacturing environments.What You’ll DoLead service implementations, lab/production relocations, and operational projects from planning through execution.Develop project plans, timelines, resource schedules, and risk assessments.Coordinate cross-functional teams including Lab Services, Supply Chain, Operations, EHS, Facilities, IT, and external vendors.Serve as the primary point of contact for customers during project lifecycles.Manage logistics: equipment moves, lab setups, material transfers, and vendor alignment.Ensure compliance with EHS, GxP, and quality standards.Deliver project documentation: status reports, dashboards, budgets, and post-project summaries.Identify and mitigate risks, ensuring minimal disruption to ongoing operations.Who You AreBachelor’s degree or equivalent (PMP preferred)1–3 years of project management experience in lab, life sciences, or manufacturing environmentsStrong knowledge of project management methodology, scope definition, risk management, and resource coordinationProven ability to lead cross-functional teams and manage customer relationshipsSkilled in Smartsheet or similar PM softwareExcellent communication, presentation, and problem-solving skillsWilling to travel up to 75% domestically during peak project phasesWhy This Role MattersDirect impact on customer success and operational excellenceOpportunity to manage high-visibility projects with cross-functional teamsGain hands-on experience in complex lab and production environmentsContract-to-hire path for strong performersReady to lead complex projects and make an impact in lab and life sciences operations? Apply today!
Salary : $45 - $50