What are the responsibilities and job description for the Delivery Support & Customer Service Coordinator position at RecruitLink?
Location: New York City, NY
Job Type: Full-Time
Compensation: Up to $23.00 per hour
Schedule: Monday - Friday, 9:00 AM - 5:00 PM
Job SummaryOur Company is partnering with a client in the home delivery and installation space to find a Delivery Support & Customer Service Coordinator. In this role, you'll be the connective tissue between showroom staff, delivery crews, and customers — keeping routes on schedule, paperwork accurate, and every customer interaction professional and helpful.
Responsibilities● Serve as a point of contact for delivery and installation teams while they're out completing routes
● Handle a steady stream of inbound calls covering deliveries, installations, scheduling, and general service questions
● Coordinate with showroom staff on delivery appointments, schedule changes, and order concerns
● Check drivers in at the close of each shift to confirm routes were completed and gather needed paperwork
● Prepare and distribute the next day's delivery documentation
● Cross-check invoices against run sheets to verify merchandise was loaded correctly
● Keep internal systems and records accurate and current
● Communicate professionally with customers, drivers, installers, and internal teams
● Troubleshoot and resolve delivery, installation, and service issues quickly
● Juggle competing priorities in a fast-paced, deadline-sensitive setting
Qualifications● High school diploma or equivalent
● Background in customer service, dispatch, or administrative support strongly preferred
● Strong verbal and written communication skills
● Comfortable managing a busy phone line while staying organized
● Detail-oriented with reliable follow-through
● Proficient with computer systems and data entry
● Able to work independently and as part of a team
● Punctual and dependable in a fast-moving operations environment
Salary : $27 - $31