Forward Deployment Engineer Housing

Location: New York, NY (Onsite 5 Days/Week)
Company Stage of Funding: Series E, Venture-Backed
Office Type: Onsite
Salary: $120,000 – $200,000 USD

We’re representing a fast-growing AI company transforming how housing and healthcare organizations operate. Their platform integrates deeply into existing workflows to automate communication, reduce manual work, and streamline critical processes like appointment scheduling, leasing, maintenance coordination, and more.

They recently raised a $250M Series E led by Andreessen Horowitz, fueling rapid expansion as they continue to scale AI solutions across essential industries.

As a Forward Deployed Engineer, you’ll sit at the intersection of engineering, product, and customer operations. You’ll manage new product launches, work directly with clients and internal teams, and ensure deployments run smoothly while continuously improving systems through data-driven insights.

Key responsibilities include:

• Program manage product launches and lead internal product knowledge sessions.

• Build enablement materials and train internal and client teams on new features.

• Use SQL and BI tools to monitor product health and resolve configuration issues.

• Partner across Support, AI Ops, Product, and Engineering to improve product performance.

• Act as Voice of the Customer, synthesizing feedback from support tickets, user sessions, surveys, and client conversations.

• Conduct discovery sessions with new clients to understand needs and ensure successful implementation.

• Move quickly and operate autonomously in a high-intensity, fast-growing environment.

• 3 years of experience in an early-stage startup or operational/generalist role.

• Demonstrated success launching or supporting software products with real business impact.

• Strong SQL and data analysis proficiency.

• Comfortable working in ambiguity and solving problems independently.

• High ownership mentality with a bias toward action.

• Excellent communication skills across technical and non-technical teams.

• Willingness to work onsite at the NYC HQ 5 days/week.

• Experience in product management, customer success engineering, or technical consulting.

• Familiarity with AI products, SaaS platforms, or enterprise integrations.

• Strong analytical skills with ability to turn insights into actionable product improvements.

• Base Salary: $120K–$200K

• Equity included

• 100% employer-paid Medical, Dental, Vision

• Fully paid parental leave

• 401(k) plan

• Commuter benefits & monthly fitness stipend

• Unlimited vacation paid holidays

• Catered lunch, stocked office kitchen, and regular company events

• Relocation assistance available