AI Strategy & Transformation Lead

Location: San Francisco, CA (Mission Bay – 5 days onsite)
Company Stage of Funding: Series A / Hypergrowth
Office Type: On-site
Salary: $130,000 – $160,000 Competitive Equity
Visa: H1B transfers supported (No new sponsorship)

Company Description

Our client is building AI-powered customer service infrastructure for the home services industry, helping contractors automate front-office operations through AI voice agents and workflow systems.

Their platform is already being deployed across hundreds of contractor locations and PE-backed home services roll-ups, enabling businesses to scale operations, improve scheduling efficiency, and increase technician utilization through AI-driven customer engagement.

Backed by Khosla Ventures and YC with $25M raised, the company has achieved millions in ARR within its first year and is rapidly scaling enterprise deployments across multi-location operator networks.

This is an opportunity to join one of the fastest-growing AI startups in the operational AI space and build the customer transformation playbook from the ground up.

What You Will Do

Own executive-level customer relationships across PE-backed portfolio companies

Lead AI platform deployment and transformation initiatives

Manage complex multi-stakeholder technology rollouts

Drive implementation strategy across 10–100 customer locations

Build and refine deployment playbooks for enterprise AI adoption

Coordinate cross-functional teams across product, engineering, and customer success

Deliver executive-facing status updates, ROI reviews, and strategic recommendations

Lead customer onboarding and expansion initiatives

Create training materials, best practices, and enablement frameworks

Partner closely with engineering to translate customer feedback into product improvements

Influence the product roadmap through customer insights

Support AI adoption initiatives across enterprise organizations

Operate in highly customer-facing environments with executive stakeholders

Drive proactive customer engagement and operational scaling initiatives

Work directly with leadership in a fast-moving startup environment

Help define the AI transformation function as the company scales

Ideal Candidate Background

3–5 years of tech implementation consulting experience

Experience at Deloitte, Accenture, KPMG, or similar consulting firms

Strong enterprise technology implementation experience

Experience managing complex client-facing deployments

Strong executive communication skills

Program and project management experience

Experience presenting to senior stakeholders or executives

Ability to coordinate cross-functional initiatives

Strong operational and organizational skills

Experience working in fast-paced environments

High ownership mentality

Comfort operating autonomously

Strong problem-solving and stakeholder management abilities

Experience balancing strategic thinking with execution

Ability to build processes and playbooks from scratch

Startup adaptability and customer-centric mindset

Strong Signals

Tech implementation consulting background

SAP / Oracle / Adobe / Salesforce deployment experience

Senior Associate or equivalent consulting progression

Post-consulting startup experience

Customer-facing startup experience

Strong executive presence

Experience leading enterprise transformation initiatives

Complex project coordination experience

Cross-functional leadership skills

Strong client relationship management

AI or emerging technology exposure

Experience building operational frameworks

Strong communication and presentation abilities

Ability to influence product direction through customer insights

Experience supporting PE-backed organizations

Operational scaling experience

Comfort working directly with founders or executives

High agency and proactive execution style

Strong onsite collaboration willingness

Compensation and Benefits

Base salary: $130,000 – $160,000

Competitive equity package

High-growth startup upside

Direct exposure to leadership and enterprise customers

Opportunity to build a net-new function from scratch

Fast career growth trajectory

Mission Bay SF office environment

High-impact customer-facing ownership

Strong product influence opportunities

Work alongside experienced startup operators

AI infrastructure category exposure

Opportunity to help define enterprise AI deployment best practices

Why Join

This is an opportunity to build and scale AI transformation operations at one of the fastest-growing AI startups in the operational software space.

You’ll work directly with enterprise customers and leadership teams to deploy AI systems that materially change how businesses operate.

The role combines strategic consulting, operational execution, enterprise relationship management, and product influence in a highly autonomous environment.

If you enjoy customer-facing transformation work, fast-paced startup execution, and building operational playbooks around emerging AI products, this role offers exceptional ownership and growth.