What are the responsibilities and job description for the Supply Chain Operations Manager position at RecruitHook?
A fast-growing logistics and distribution operation is looking for a Supply Chain Operations Leader to oversee end-to-end warehouse and last-mile delivery operations. This role will lead day-to-day hub performance, manage teams, and ensure high levels of efficiency, accuracy, and customer satisfaction.
Key Responsibilities
- Oversee warehouse operations including receiving, inventory, shipping, and scheduling
- Drive KPIs related to efficiency, accuracy, inventory control, and damage reduction
- Manage WMS systems and ensure real-time data accuracy
- Develop and enforce SOPs to maintain operational consistency
- Lead warehouse staff and field teams, including training and performance management
- Coordinate with field operations to support successful deliveries and installations
- Conduct site visits and post-installation audits to ensure quality standards
- Monitor customer satisfaction metrics and drive continuous improvement
- Manage returns, claims, and operational reporting
Qualifications
- 5 years of leadership experience in warehouse, logistics, or distribution operations
- Strong background in high-volume, fast-paced environments
- Experience with WMS/ERP systems (SAP or similar preferred)
- Proven leadership, communication, and problem-solving skills
- Ability to manage teams, processes, and cross-functional coordination
- Experience in last-mile delivery, installation operations, or builder environments is a plus