Branch Manager

Branch Manager – Westminster, MD

Founded in 1945, Northeastern Supply, Inc. began in a group of converted "row houses" in downtown Baltimore, Maryland. Currently, Northeastern Supply has 300 employees serving throughout 40 locations in Maryland, Pennsylvania, Delaware, Virginia and West Virginia. It is considered to be one of the Mid-Atlantic's fastest growing Plumbing, HVAC, and Water Systems businesses.

Job Summary:

The branch manager exercises complete responsibility for developing and managing a business operation that increases sales, profitability, market share, and customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operation and personnel development activities. We are seeking a strong operational individual to join our growing team with an opportunity to run branch operations at our Westminster location.

Essential Duties and Responsibilities

• Assess local market conditions, identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch.
• Address customer and employee satisfaction issues promptly.
• Manage the branch honestly, follow high ethical standards, and comply with all government regulations.
• Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.
• Increase personal knowledge and expertise in business, appropriate technology, etc.

Other Duties

• Cooperate fully with the Credit Department in extending and enforcing credit policy.
• Participate actively in community, business and industry organizations to build a network of contacts that improve the presence and reputation of the branch and company in the local area.
• Other duties as assigned.

Qualifications

• 5 years in a similar Leadership Role.
• Strong customer service and problem solving skills.
• Must be results oriented and willing to be accountable for results.
• Good written and oral communication skills.
• Ability to organize and manage multiple priorities.

Supervisory Responsibilities

• Select, promote and discharge employees within the branch in accordance with basic personnel policy.
• Ensure that all areas of work performance or departments are properly staffed and directed.
• Provide training, coaching, development and motivation to bring out the best in each distribution team member.

Decision Making

• Develop and implement sales and profitability plans according to account management principles that ensure the development and maintenance of account plans.
• Direct all operational aspects of the branch to include distribution operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
• Recommend desirable changes in the policies and goals of the branch and the organization.
• Assist Regional Manager in developing branch and organizational objectives.

Financial Responsibilities

• Ensure the safekeeping of company assets, including structures, equipment, inventory and cash.
• Achieve the profitability goals/objectives of the division/branch and organization.
• Oversee branch financial management.

Communication

• Communicate effectively with other branches and senior managers by sharing information on effective practices, competitive intelligence, business opportunities and needs.

Physical Demands

• Ability to lift up to 75lbs.
• Requires long periods of standing.
• Frequent stooping, squatting, stretching, bending and lifting are required to reach inventory items.
• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions