Sales Associate

Job Summary:
The Sales Associate is responsible for delivering excellent customer service, assisting customers with product selection, and driving sales within the store. This role involves maintaining store appearance, handling transactions, and ensuring a positive shopping experience for all customers.

Supervisory Responsibilities:

• None

Duties & Responsibilities:

• Greet customers warmly and assist them with their needs
• Provide product knowledge and recommendations to customers
• Achieve individual and team sales targets
• Process transactions accurately using the POS system
• Maintain cleanliness and organization of the sales floor
• Restock shelves and ensure merchandise is properly displayed
• Handle customer inquiries, complaints, and returns professionally
• Stay up to date on promotions, discounts, and store policies
• Assist in inventory counts and stock management
• Support opening and closing store procedures
• Performs other assignments as requested.

This job posting is not an exhaustive list of all functions the employee may be required to perform and the employee may be required to perform additional functions. An employee may be required to cross-train to perform other duties. The position described in this job posting is for full-time, at-will employment with Giant Recreation World. This posting does not constitute a promise or guarantee of employment.

Required Skills & Abilities:

• Strong customer service and interpersonal skills
• Effective verbal communication and active listening
• Ability to build rapport and engage with diverse customers
• Sales skills with the ability to upsell and cross-sell products
• Basic math and cash-handling accuracy
• Problem-solving and conflict resolution abilities
• Attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Teamwork and collaboration skills
• Time management and reliability
• Adaptability and willingness to learn new products and systems
• Positive attitude and professional demeanor
• Excellent written and verbal communication skills

Education & Experience:

• High school diploma or equivalent required
• Vocational or college-level coursework in business, marketing, or a related field is an advantage
• Previous retail, sales, or customer service experience preferred but not required
• Experience handling cash, POS systems, or basic inventory tasks is a plus

Physical Requirements:

• Ability to stand and walk for extended periods during shifts
• Capability to lift and carry items (typically up to 10–25 kg, depending on store needs)
• Frequent bending, reaching, and stretching to stock shelves and assist customers
• Ability to use hands for handling merchandise, operating POS systems, and processing transactions
• Good visual acuity for reading labels, handling cash, and using computer systems
• Ability to work in a fast-paced and physically active retail environment
• Flexibility to work varied shifts, including evenings, weekends, and holidays

An Equal Opportunity Employer

Giant Recreation World is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristics as outlined by federal, state or local laws. This policy applies to all employment practices within our organization. Giant Recreation World makes hiring decisions based on qualifications, merit and business needs at the time of hiring.

Giant Recreation World is a drug free workplace and performs background checks.