Medical Assistant (Outpatient, M-F)

ABOUT THE COMPANY

We have changed thousands of lives through our outpatient clinics over the last nine years We are a no-judgment, harm-reduction, down-to-earth organization specializing in addiction treatment and we are growing rapidly in hopes to make an even bigger difference within our community. Come join our awesome crew of change makers!

POSITION SUMMARY 

As a Medical Assistant at Recovery Works NW, you will provide on-site clinical and administrative support to medical staff while helping ensure the smooth operation of the medical department. You will serve as a key point of contact for patients and medical providers, assist with patient care and clinical workflows, and collaborate closely with the healthcare team to promote a positive, supportive patient experience. This is an in-person role that requires flexibility, strong communication skills, and the ability to work collaboratively in a fast-paced behavioral health environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions may include, but are not limited to the following:

• Room and prepare patients for appointments in accordance with clinic protocols and supervisory guidelines
• Collect and document initial patient information to support provider assessment and treatment planning
• Obtain and record vital signs in compliance with clinical standards
• Perform specimen collection and accurately enter results into the electronic health record (EHR) per established procedures
• Submit prior authorization requests for medications and ensure timely follow-up on all authorization determinations
• Complete and respond to all prior authorization requests by the end of each business day
• Prepare and administer injections, including anesthetics and medications, in accordance with provider orders and scope of practice
• Communicate with patients, pharmacies, and community partners in a compassionate, trauma-informed, and professional manner
• Respond to all patient phone inquiries, pharmacy medication requests, and pharmacy-related issues by the end of each business day
• Accurately document all patient encounters, communications, and clinical activities in the EHR
• Maintain strict confidentiality of all records related to client treatment in compliance with HIPAA, 42 CFR Part 2 requirements, and applicable regulations
• Ensure all assigned tasks, documentation, and communications are completed by the end of each business day
• Maintain a safe, clean, and organized work environment and adhere to infection prevention and control standards, including those established by the Centers for Disease Control and Prevention (CDC)

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High school diploma or GED required
• Current Medical Assistant credential recognized by the State of Oregon (e.g., CMA, RMA, CCMA, or MA-R/MA-C, as applicable) or ability to obtain required credentialing within a defined onboarding period
• Current Basic Life Support (BLS/CPR) certification or ability to obtain within 30 days of onboarding
• Minimum of 1 year of experience working in a clinical healthcare setting (primary care, behavioral health, or SUD treatment preferred)
• Experience performing core MA duties, including vital signs, specimen collection, injections, and clinical documentation
• Basic proficiency with electronic medical records (EMR/EHR) systems
• Ability to work on-site and travel between clinic locations as required for float coverage
• Ability to communicate effectively and compassionately with diverse patient populations, including individuals with substance use disorders
• Demonstrated understanding of patient confidentiality requirements, including HIPAA (knowledge of 42 CFR Part 2 preferred)
• Ability to meet physical and scheduling demands of the role, including standing, walking, lifting clinical supplies, and maintaining consistent attendance

BENEFITS

• We offer three medical insurance plan options, allowing employees to choose the coverage that best first their needs and budget
• Dental insurance 100% paid by the company (option to add family members which are paid for by the employee)
• Life insurance 100% paid for by the company
• HSA, Medical FSA, and Dependent Care FSA available
• Access to supplemental accident, critical illness, and additional life insurance coverage
  
• PTO (earned on an accrual basis with increases at one year and every 5 years thereafter)
• Sick Time (40 hours annually)
• Time and a Half Holiday Pay
• 401k and up to 3% match after 3 months of employment
• Up to $400 per year for approved CEUs
• All required licensure/certification costs for position paid for by the company

**Position is contingent on passing an OHA Background check and successful completion of a urine analysis (UA) after accepting job offer**

Recovery Works NW is an "Equal Opportunity Employer" and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Recovery Works NW participates in the Work Opportunity Tax Credit (WOTC) program, a federal initiative that provides tax incentives to employers who hire individuals from targeted groups facing barriers to employment. Submission of information for WOTC eligibility is voluntary and will not affect your consideration for employment.