Front Desk / Administrative Assistant

Job Summary
We are seeking a dedicated and professional Front Desk / Administrative Assistant to join our team at Recovery Ways Idaho. Recovery Ways Idaho offers a full range of behavioral health services within the Treasure Valley. The ideal candidate is the first point of contact for clients, families, and referral partners. This role plays a critical part in ensuring a welcoming and professional environment, while supporting the day-to-day operations of the clinic. The ideal candidate is compassionate, organized, detail-oriented, and able to handle sensitive information with confidentiality.

Responsibilities

Client & Visitor Support

• Greet clients, families, and visitors with warmth and professionalism.
• Answer and direct phone calls, emails, and inquiries in a timely manner.
• Assist clients with intake paperwork, scheduling, and check-in/check-out processes.
• Provide general information about clinic programs and services.

Administrative Support

• Manage patient scheduling, cancellations, and rescheduling.
• Maintain accurate patient records and update electronic health record (EHR) systems.
• Assist with insurance verification, authorizations, and coordination with billing staff.
• Prepare, scan, and file documents as needed.
• Support clinical and administrative staff with clerical tasks (copying, faxing, data entry, etc.).

Office Operations

• Maintain a clean, organized, and welcoming reception and lobby area.
• Track and order office supplies as needed.
• Coordinate incoming and outgoing mail, packages, and faxes.
• Support with basic facility needs (printer/copier troubleshooting, vendor calls, etc.).

Qualifications

• High school diploma or equivalent required
• Prior administrative or front desk experience in a healthcare, counseling, or mental health setting preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and comfortable learning electronic health record (EHR) systems. Knowledge of KIPU a plus!
• Ability to handle confidential information with discretion and in compliance with HIPAA regulations.
• Compassion, professionalism, and the ability to remain calm in sensitive situations.

Work Environment & Schedule

• Standard office setting with direct interaction with clients and families.
• Full-time, Monday–Friday, 8:00 AM – 5:00 PM.
• Occasional flexibility may be required to meet clinic needs.

Compensation & Benefits

• $15–$20 per hour DOE (depending on experience).
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for professional development within the clinic.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $20