What are the responsibilities and job description for the SSVF Case Manager Supervisor –Panhandle Region position at Recovery Resource Council?
Recovery Resource Council is looking for a conscientious, detail-oriented, and compassionate individual who is capable of successfully managing multiple tasks and responsibilities to assist Veterans who are currently homeless or at imminent risk of homelessness.
Competencies, Knowledge, and Qualifications:
Responsibilities:The SSVF Case Manager Supervisor is responsible for providing direct supervision to the Case Managers and Health Care Navigator/Employment Specialist. The Supervisor will provide direction and support to case managers as they serve the Veteran clients, as well as carry a small caseload of their own in the Amarillo area. The Supervisor will both train and ensure that case managers follow procedure and guidelines of the SSVF grant. The Supervisor will be responsible for leading case staffings, case conferencing, and other staff meetings. The Supervisor will also support a cohesive team mentality, encouraging partnership between team members for the benefit of the client. An important focus of the Supervisor will also be to expand the Council’s reach with other organizations in the area. The Supervisor will also work with the Assistant Director and Director of Housing Services to review policy and procedures and will use feedback from the SSVF Compliance Specialist to guide continuous quality management and improvement.
Equal Opportunity Employer: Recovery Resource Council complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
This is a hybrid position, requiring both remote and in-person work, involving sitting and standing for various lengths of time and frequently driving for long distances.
Application Instructions
Competencies, Knowledge, and Qualifications:
- Ability to work independently, one on one or as part of team
- Ability to motivate and lead a team in a positive manner
- Ability to assign tasks, oversee workflow, and provide guidance and feedback
- Committed to continuous training of staff
- Committed to modeling professional behavior, work ethic, and values of the agency
- Ability to organize and prioritize work
- Skill in formulating client housing stability goals and objectives
- Ability and dedication to provide effective, ethical case management
- Ability to uphold strong, healthy boundaries
- Knowledge of substance use disorders and mental health issues
- Ability to work flexible schedules including some nights and weekends
- Strong ability to communicate effectively, both orally and in writing
- Knowledge of community resources and ability to network
- Ability to plan, organize, set objectives, time frames, and prioritize
- Understanding of and willingness to practice trauma informed care
- Ability to periodically travel to the Dallas Fort Worth metroplex, as well as other locations, for trainings, conferences, and meetings
Responsibilities:The SSVF Case Manager Supervisor is responsible for providing direct supervision to the Case Managers and Health Care Navigator/Employment Specialist. The Supervisor will provide direction and support to case managers as they serve the Veteran clients, as well as carry a small caseload of their own in the Amarillo area. The Supervisor will both train and ensure that case managers follow procedure and guidelines of the SSVF grant. The Supervisor will be responsible for leading case staffings, case conferencing, and other staff meetings. The Supervisor will also support a cohesive team mentality, encouraging partnership between team members for the benefit of the client. An important focus of the Supervisor will also be to expand the Council’s reach with other organizations in the area. The Supervisor will also work with the Assistant Director and Director of Housing Services to review policy and procedures and will use feedback from the SSVF Compliance Specialist to guide continuous quality management and improvement.
Equal Opportunity Employer: Recovery Resource Council complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
This is a hybrid position, requiring both remote and in-person work, involving sitting and standing for various lengths of time and frequently driving for long distances.
Application Instructions
- Complete the application on our website: https://recoverycouncil.org/apply-now/
- Forward your resume to HR at: E.Mayer@recoverycouncil.org
- Complete the Predictive Index survey before interviewing