Regional Manager

Payroll Title: Regional Manager

Beginning Salary: To be determined

Division: New York State - Covers entire State of New York. In office position either located in Rochester, NY or Nassau County location.

Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX.

POSITION SUMMARY

• Salary for position is dependent on location in the in state and experience level.

Duties include the provision of general oversight and supervision for local field office. Represents the company as the local contact with courts and agencies. Works under general supervision while exercising independent decision-making authority.

ESSENTIAL FUNCTIONS:

• Provide direct oversight, supervision and leadership for local field office
• Provide general oversight for local administration of the technology and service programs
• Ensure quality control with the enforcement of established procedures and best practices
• Work with executive management on growth and program maintenance strategies for the local area
• Brief the Chief Operating Officer on emerging issues and critical developments within the local office
• Assist with the development and modification of policies and procedures related to the operation and management of the technology and service programs
• Interview applicants for vacant positions in the local office
• Approve scheduling of staff
• Review and sign payroll time sheets on a bi-weekly basis
• Conduct weekly staff meetings to disseminate new information and address any outstanding issues
• Conduct employee performance reviews
• Develop employee corrective action plans and recommendations for employee discipline
• Review weekly report of program participation statistics and address factors contributing to fluctuation in participation rates
• Participate in Specialty Court case staffings or other local meetings for program participants
• Coordinate with the Director of Technology Division Managers and Inventory Manager on needs and training for the local office
• Identify, report, and perform all other duties incidental to lost or stolen equipment
• Conduct remedial and advanced employee training for local office staff as necessary
• Mediate and resolve intercompany disputes and conflicts
• Investigate and resolve concerns presented by clients and referring agencies
• Attend and participate in professional association conferences
• Provide testimony in legal proceedings concerning monitoring violations
• Serve as liaison between the technology and service programs and participating government agencies, addressing emerging issues and communicating strategies for successful program operation
• Assist with development of corrective action plans to address concerns of referring agencies
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Staff Management experience required
• Experience working with criminal justice technology products (location and alcohol monitoring) required
• Proficiency with Microsoft Office (Word, Outlook and Excel) required
• Effective verbal and written communication skills required
• Negative drug screen required
• Availability for moderate overnight travel required
• Stable work history in the fields of criminal justice or customer service preferred
• Clear criminal background preferred

KNOWLEDGE, SKILLS, ABILITIES

• Plan, organize and assign the work of others
• Apply policies, procedures, and best practices
• Perform computer data entry
• Clearly communicate concepts and instructions
• Coordinate efforts with other staff and divisions
• Create and maintain accurate records and reports
• Work within a team structure
• Define problems, collect and analyze data, and determine valid solutions
• Recognize and meet needs of customer/end user
• Maintain focus and perform required duties while interacting with disagreeable customers/end user.

BENEFITS:

• Medical, Vision and Dental available after 60 days.
• One week sick time and one week vacation time available after 4 months of employment.

EEOC DISCLAIMER:

Recovery Monitoring Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RMS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.