What are the responsibilities and job description for the Customer Service Representative position at RECOVERY MONITORING SOLUTIONS LLC?
A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.
ESSENTIAL FUNCTIONS:
o Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
o Schedules orientation and installation appointments for all new referrals and maintenance appointments.
o Manages daily communication and equipment alerts and maintenance items.
o Maintains cleanliness of inactive equipment.
o Creates individual customer accounts and tracks participant as well as taking payments for services provided.
o Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
o Other duties as assigned.
o 1 year of proven customer service experience.
o Strong verbal and written communication skills and excellent interpersonal skills.
o Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
o Clean background and able to pass a drug screening
o Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.
KNOWLEDGE, SKILLS, ABILITIES:
o Perform data entry
o Proficient with Microsoft Office Suite and G Suite.
o Effective verbal and written communication skills required.
o Clear criminal background preferred
ESSENTIAL FUNCTIONS:
o Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
o Schedules orientation and installation appointments for all new referrals and maintenance appointments.
o Manages daily communication and equipment alerts and maintenance items.
o Maintains cleanliness of inactive equipment.
o Creates individual customer accounts and tracks participant as well as taking payments for services provided.
o Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
o Other duties as assigned.
o 1 year of proven customer service experience.
o Strong verbal and written communication skills and excellent interpersonal skills.
o Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
o Clean background and able to pass a drug screening
o Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.
KNOWLEDGE, SKILLS, ABILITIES:
o Perform data entry
o Proficient with Microsoft Office Suite and G Suite.
o Effective verbal and written communication skills required.
o Clear criminal background preferred