Admissions Coordinator

Job Title: Admissions Coordinator

Location: Birmingham, AL

Compensation: $20 per hour Performance Bonus Structure with Health, Dental, and Vision

Benefits

Job Overview

RecoverNow in Birmingham, AL is seeking a dedicated Admissions Coordinator to join our team. The ideal candidate will play a critical role in managing the admissions process for

individuals seeking substance abuse and behavioral health treatment. This position requires a strong understanding of addiction treatment admissions and a commitment to providing

compassionate support to individuals and families seeking help.

Key Responsibilities

• Answer inbound calls, chats, and form submissions from potential clients, their loved ones, and referring professionals.
• Manage the admissions process from initial inquiry through admission, ensuring a smooth and supportive experience for clients.
• Provide accurate information about addiction, recovery, and treatment options to potential clients and their families.
• Complete thorough preassessments with potential clients.
• Assess treatment eligibility based on admission criteria, insurance policies, and collaboration with clinical staff.
• Discuss patient financial responsibilities and negotiate payment plans when necessary.
• Utilize Zoho CRM, CallTrackingMetrics, and Quick Admit to track inquiries, manage client data, and support the admissions workflow.
• Handle sensitive client information with discretion and in full compliance with HIPAA

regulations.

Additional Responsibilities

• This position requires availability to work evenings, nights, and weekends as part of the

admissions coverage schedule.

Required Qualifications

• Required: Minimum of 2 years of working knowledge with addiction treatment and

12-step groups.

• Required: Minimum of 2 years of sales experience.
• Preferred: Addiction treatment admissions experience.
• Preferred: Call center experience.
• Preferred: CRM experience.
• Preferred: Experience with Kipu EMR.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Ability to handle highstress situations with professionalism and empathy.
• Knowledge of addiction treatment methodologies and insurance processes.

Compensation

This is an hourly position with a performance-based bonus structure. The total compensation package is competitive and commensurate with experience and qualifications.