What are the responsibilities and job description for the Wireless Sales Account Associate position at Record Executives?
Record Executives, a trusted sales and business consulting firm in Campbell, invites empathetic communicators to join as a Wireless Sales Account Associate. The Wireless Sales Account Associate supports customers in finding reliable, low-cost wireless service—including eligible assistance programs and smartphone options that fit tight budgets.
As a Wireless Sales Account Associate, you're the heart of a mission to bring reliable, budget-friendly wireless technology to those who need it most. Being the Wireless Sales Account Associate is all about listening, guiding, and connecting—helping customers discover devices and plans that fit their lives and budgets.
Key Responsibilities of the Wireless Sales Account Associate
- Guide customers in choosing wireless cell phones by explaining features, compatibility, and service plan options clearly.
- Troubleshoot device and connectivity issues, delivering fast, reliable resolutions that improve satisfaction and build loyalty.
- Process activations, upgrades, and account enrollments with precision while maintaining data accuracy and compliance standards.
- Strengthen customer relationships through consultative discussions that align solutions with household needs and maximize long‑term value.
- Stay updated on promotions, device specifications, and wireless industry trends to provide informed and credible product guidance.
- Partner with supervisors and Wireless Sales Account Associates to refine sales strategies, share insights, and elevate campaign performance.
Minimum Qualifications of the Wireless Sales Account Associate
- High school diploma or GED required; Bachelor's degree in Business, Marketing, Communications, or related field preferred.
- Experience in customer support or sales, ideally within telecommunications, wireless connectivity, or subscription-based industries.
- Strong communication and problem-solving skills to explain wireless plans, resolve concerns, and build customer trust.
- Organized, proactive, and adaptable, with resilience to excel in fast-paced environments and achieve engagement goals.
- Proficiency in CRM systems, Microsoft Office, and digital tools to manage accounts, track performance, and streamline workflows.
Pay: $45, $55,000.00 per year
Work Location: In person
Salary : $55,000