Role of the Employee Owner Support Specialist/Human Resources Support Desk Specialist

NOTE:  Relocation Available 

Under general supervision, serves as the first point of contact for employee owners, providing timely support and guidance on inquiries throughout their employee life cycle. Delivers consistent, service-oriented assistance to ensure a positive employee experience while helping to uphold policies and practices.

Essential Responsibilities

• Responds to employee inquiries via tickets and phone calls; performs data entry and follows established processes to support employee life cycle activities, including onboarding, offboarding, and personal information updates.
• Documents and tracks inquiries and resolutions accurately within the support ticketing system.
• Maintains and updates personnel files in accordance with company policies and recordkeeping requirements.
• Collaborates with team members to learn and support specific processes and HCM systems.
• Maintains confidentiality and professionalism in all communications and interactions.
• Performs other duties as assigned.

Qualifications

• 3 years of experience in HR support or a related area preferred.
• Strong communication and customer service skills.
• Basic understanding of HR principles and practices.
• Proficient in HRIS systems and Microsoft Office Suite.
• High School diploma or GED required.
• Associate’s degree preferred.

Recology Offers

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

Recology Benefits May Include

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

Supplemental Information

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.