What are the responsibilities and job description for the Technical Account Manager (Enterprise SaaS) position at Rechat Inc.?
FLSA: Full Time
REMOTE
About the Role:
We’re looking for a smart, curious, and technically savvy Technical Account Manager to join our Account Management team. This role bridges the gap between our enterprise clients and our product and engineering teams. You’ll work closely with clients to understand their technical environment, troubleshoot complex issues, and ensure our platform delivers measurable value
What You will Do:
• Act as the technical liaison for our enterprise accounts, supporting account managers during client meetings and follow-ups
• Troubleshoot and reproduce reported issues across integrations, APIs, and user workflows, gathering detailed diagnostics before escalating to engineering
• Translate client-reported problems into clear, actionable tickets with full context, steps, and environment details
• Collaborate with engineering and QA to identify root causes, propose solutions, and ensure follow-through
• Create and maintain internal and client-facing documentation to reduce recurring issues and improve support scalability
• Proactively analyze usage data, performance, and integrations to identify opportunities for improvement
• Participate in onboarding and technical reviews with key accounts, ensuring smooth implementation and adoption
• Partner with AMs to improve client communication, transparency, and overall satisfaction
What We are Looking For:
• 3–6 years in a technical client-facing role such as Technical Account Manager, Solutions Engineer, or Support Engineer
• Strong technical background — ideally in SaaS, APIs, or integrations
• Ability to read and understand JSON, API calls, browser console logs, and relational data
• Excellent analytical, communication, and problem-solving skills
• Comfortable in client meetings, able to ask the right questions, and communicate confidently with both business and technical stakeholders
• Experience with CRM or enterprise platforms (HubSpot, Salesforce, or similar) a plus
• Programming or scripting experience (JavaScript, Python, etc.) a plus
Why Join Us:
You’ll be the go-to person bridging enterprise relationships with real technical depth. This is a high-impact, high-visibility role where your curiosity, problem-solving ability, and communication skills will directly shape how our clients experience Rechat.
Disclaimer: At Rechat, we’re committed to creating an inclusive workplace where everyone feels valued and supported. We welcome applicants from all backgrounds and provide equal opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
If you need any accommodation during the hiring process, please reach out to our HR team - we’re happy to help.
Acceptable Background and References Required. Equal Opportunity/ Affirmative Action Employer/ DFWP
