What are the responsibilities and job description for the Repair Station Administrator position at RECARO Aircraft Seating?
Job Type
Full-time
Description
Position Summary: Provide excellent customer service and support the daily activities associated with the Repair Station administration.
Essential Duties and Responsibilities include the following, other duties may be assigned:
Education/Experience:
Education
Full-time
Description
Position Summary: Provide excellent customer service and support the daily activities associated with the Repair Station administration.
Essential Duties and Responsibilities include the following, other duties may be assigned:
- Respond to customer emails and phone calls in a timely manner and provide the requested information with accuracy and diligence.
- Communicate internally with various department and coordinate the necessary actions to achieve the daily production targets.
- Provide on time feedback to customers and internal Management Team by emails, phone calls or in person.
- Maintain the Receiving Data Log in a daily bases, Populate Invoicing Log and update the respective information into the system.
- Create SAP orders, Follow up with vendors and internal departments for order status, release orders as they appears available.
- Provide Quotes and Invoicing documentation to customers and inform the Accounting Department of any outstanding payments for the proper handling.
- Prioritize and schedule repairs by RO#.
- Create claim forms for the repairs to be send offsite. Follow up consequently.
- Be able to set up shipments to customers and contractors.
- Archive documentation and maintain a database of it (hard and soft copy).
Education/Experience:
Education
- High school diploma or GED equivalent required
- Two or more years of customer service or clerical experience
- Demonstrated leadership and interpersonal skills due to constant communication with customers and internal personnel at all levels.
- Be able to interpret technical data and instructions
- Must be able to communicate effectively with different Departments and coordinate the necessary tasks with the respective personnel.
- Must be detailed oriented and organized in daily bases.
- Must provide feedback and work closely with the supervisors and management team and assist in team meetings