Loan Officer - Outside Sales - Genstone Financial

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well as other specialty products like Non-QM, jumbo, and business purpose loans.

Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.

Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Reporting to Originations Leadership, this position is responsible for proactively soliciting new residential mortgage business and selling correspondent and approved brokered mortgage products to meet loan quality and production goals. This ongoing sales role generates new business through personal networking, self-sourced referrals, and company-provided leads. This position works closely with internal customers, including affiliate referrals, to educate and assist borrowers in the refinance and purchase loan application process.

Additionally, this position is responsible for conducting borrower interviews, analyzing financial and credit data, determining financing objectives, advising on product eligibility and pricing, and collecting necessary documentation. This role delivers exceptional customer service and ensures full compliance with federal and state regulations, including HDMA, while maintaining a high level of integrity throughout the loan process.

Qualifications include:

• Associate’s Degree required; Bachelor’s Degree in Business or Finance preferred
• Active NMLS license required, with multiple state licenses preferred
• 2 years’ experience in sales, with a proven track record of success in mortgage originations
• Demonstratable ability to multitask, self-manage, and self-motivate to drive new business
• Prior experience working with Loan Origination Systems (LOS), preferably Encompass
• Solid skills and experience in MS Word, Excel, and Outlook
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong analytical skills
• Solid decision-making abilities coupled with sound judgment
• Strong time management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Client-focused with strong execution skills and results orientation
• High-level of precision with attention to detail and consistency 
• Flexible, open to change, ability to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days 

Compensation

• The hiring range for this position is $30,000.00 annually
• This position is eligible for a monthly incentive

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.

Salary : $30,000