Exams Manager

Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors and clients nationwide. We consider the people behind those mortgages, and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long-term financial goals.

Reporting to the SVP, Associate General Counsel, this position is responsible for managing the examination process for all state examinations, including the review of initial questionnaires, materials and assignments. This role delegates request items to appropriate internal departments and compiles responses and documentation to complete exam requests and facilitate on-site and remote examinations. This position collaborates with stakeholders and manages the client audit process, ensuring all examination materials and requests are provided in accordance with the assigned deadline. 

Additionally, this role researches, drafts, and reviews documents while overseeing team projects and initiatives, ensuring productivity, efficiency, and quality standards are met. This position manages expectations for outside vendors and drives client meetings independently, ensuring key takeaways are communicated to senior leadership on system, process, and procedure enhancements.

Qualifications include:

• High School Diploma or GED required; Bachelor’s Degree in Law or related field preferred
• Certification from an accredited paralegal program is preferred
• 5 years’ experience working at a law firm or in-house legal department, mortgage servicing, consumer financial, foreclosure, or real estate
• 3 years’ experience within the mortgage servicing, consumer financial services, foreclosure, or real estate industries
• Previous experience managing people and leading teams, and overseeing budgeting and forecasting
• Experience with Black Knight programs, including MSP and LoanSphere, or similar software, required
• Strong skills and experience in MS Word, Excel, and PowerPoint
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
• Collaborative and consultative work style
• Effective management skills to include talent selection, training, coaching, mentorship, and performance management
• Strength of leadership with proven ability to foster an environment of positive employee engagement and trust
• Demonstrated ability to quickly establish credibility; coupled with recognizing and supporting the organization’s culture, values, and priorities
• Able to manage and lead change; agile; high learning agility
• Client focused with strong execution skills and a results orientation; able to link to business needs with tactical execution and results
• Strong analytical skills coupled with sound judgement; strong problem-solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Strong project management skills with the ability to effectively lead matrix teams
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
• Self-directed; ability to proactively surface questions, opportunities, issues, and concerns
• Professional maturity, integrity, and the ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

Submit Your Resume to Learn More

Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days 

Compensation

• The hiring range for this position is between $84,000.00-$90,000.00 annually
• This position is eligible for an annual discretionary bonus 

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.

Salary : $84,000 - $90,000