What are the responsibilities and job description for the Data Center Technician - United States - Jackson - On-site position at Reboot Monkey?
About Reboot Monkey
Reboot Monkey is a global leader in data center services, operating in 166 countries and over 2,300 cities worldwide. Our mission: "3 engineers within 1 hour of every data center globally."
The Role
We're looking for a skilled Data Center Technician in Jackson, United States to provide on-site technical support at local data center facilities.
Key Responsibilities
Reboot Monkey is a global leader in data center services, operating in 166 countries and over 2,300 cities worldwide. Our mission: "3 engineers within 1 hour of every data center globally."
The Role
We're looking for a skilled Data Center Technician in Jackson, United States to provide on-site technical support at local data center facilities.
Key Responsibilities
- Remote Hands & Smart Hands support (cabling, power cycling, hardware swaps)
- Server rack installation and decommissioning
- Cross-connect and patch panel management
- Hardware troubleshooting and diagnostics
- Visual inspections and inventory audits
- Escort and access coordination for client visits
- Emergency response and on-call availability
- Hands-on experience with data center infrastructure
- Knowledge of server hardware, networking, and cabling standards
- Reliable transportation and proximity to local data centers
- Strong communication skills in English
- Ability to lift 25kg equipment
- Flexible availability including weekends/holidays for urgent requests
- Certifications: CompTIA Server , Network , CDCP, CCNA
- Experience at major DC providers (Equinix, Digital Realty, NTT, CyrusOne)
- Structured cabling expertise (fiber, Cat6, DAC)
- Data center or IT infrastructure experience
- Server hardware and networking knowledge
- Reliable and professional with strong communication
- Proximity to local data center facilities
- Flexible schedule for on-call/emergency work