What are the responsibilities and job description for the Sr. Customer Service Representative position at Rebo Lighting & Electronics, LLC?
What’s most important to you? A fast-paced, dynamic workplace with good teamwork? Having autonomy to grow your career? Or making a meaningful impact?
How about all of the above? If you’re nodding, we are looking for you to join Team Rebo as a Sr. Customer Service Representative!
A BIT ABOUT US
We are Rebo, and we provide interior and exterior automotive and electronics lighting solutions – both traditional and new concepts that we are excited to design and make! We are developing new technologies which help drive the future of electric vehicles, including charge status indicators as well as using light in new ways to improve safety and design. The opportunities to solve both practical customer needs and deliver enhanced features are endless.
Here, you'll discover that we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better and we put our people first by offering benefits that support your life and well-being. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel connected to your work every day. We have our sights set on exciting things ahead, and we need top talent like YOU to help us get there!
HOW YOU’LL MAKE AN IMPACT
Equal Opportunity Employer/Veterans/Disabled
How about all of the above? If you’re nodding, we are looking for you to join Team Rebo as a Sr. Customer Service Representative!
A BIT ABOUT US
We are Rebo, and we provide interior and exterior automotive and electronics lighting solutions – both traditional and new concepts that we are excited to design and make! We are developing new technologies which help drive the future of electric vehicles, including charge status indicators as well as using light in new ways to improve safety and design. The opportunities to solve both practical customer needs and deliver enhanced features are endless.
Here, you'll discover that we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better and we put our people first by offering benefits that support your life and well-being. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel connected to your work every day. We have our sights set on exciting things ahead, and we need top talent like YOU to help us get there!
HOW YOU’LL MAKE AN IMPACT
- Serve as the main liaison for assigned automotive customers, ensuring professional and timely communication. Manage customer portals as required.
- Coordinate with production planning, logistics, and quality departments to ensure on-time delivery and adherence to specifications.
- Manage customer forecasts and communicate demand changes to internal planning teams.
- Process customer orders and changes in MRP system.
- Monitor key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
- Address and resolve customer issues, complaints, and warranty concerns promptly and effectively.
- Prepare and maintain customer documentation, including shipping & customs documents and reports.
- Support sales and account management with quotations, new business opportunities, and customer data.
- Participate in cross-functional meetings to discuss production scheduling, product changes, or quality improvements.
- Ensure compliance with company policies, ISO/IATF 16949 standards, and customer-specific requirements.
- Bachelor’s degree in Business Administration, Supply Chain, or related field (preferred)
- 3 years of experience in manufacturing customer service—preferably in the automotive industry.
- Familiarity with OEM/Tier 1 automotive customer processes and EDI systems is an asset.
- Strong communication and interpersonal skills
- Proficiency in ERP systems; PLEX experience a plus
- Excellent organizational skills and attention to detail
- Ability to analyze data and generate reports
- Problem-solving mindset and customer-focused attitude
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Opportunity to grow and develop your career with high internal and external visibility
- Tuition Reimbursement
- We offer an inclusive environment that encourages diverse perspectives and ideas
- Competitive Pay and Benefits package
- Flexible work schedules and generous paid holidays/vacations
- Matching 401k
- Employee discounts
- …and SO much more!
Equal Opportunity Employer/Veterans/Disabled