Office Manager

Why This Role Matters

At Rebis, the Office Manager is not just an administrative supervisor. This person is a key operational leader who helps protect patient access, provider productivity, schedule completion, and the overall patient experience.

What You’ll Own

• Lead daily front-office and administrative operations.
• Supervise front desk, check-in, check-out, and assigned support staff.
• Ensure patients are greeted, served, scheduled, and supported professionally.
• Monitor appointment schedules and help maintain a schedule completion rate above 90%.
• Track no-shows, cancellations, open appointment slots, and provider schedule utilization.
• Partner with the Access Center to improve appointment access and fill schedule gaps.
• Monitor time to first available appointment by department and service line.
• Ensure patient registration, insurance, referral, and appointment information is accurate.
• Reinforce the OHIO principle: Only Handle It Once.
• Resolve patient concerns quickly and professionally.
• Lead daily huddles and keep the office team aligned.
• Train, coach, and hold staff accountable.
• Support front-end collections and reduce administrative errors.
• Coordinate with clinicians, billing, access, and leadership.
• Help ensure patients move into recommended Diagnostics and treatment pathways.
• Track and report weekly KPIs to leadership.
  
  

Our Operational Model

Rebis operates on a patient-centric, metric-driven operational model. The core philosophy of this role is the OHIO principle: Only Handle It Once. You are expected to implement systems that ensure efficiency and prevent issues from escalating or repeating.

Performance Expectations

This is a performance-driven operational role. At Rebis, our Office Managers are measured on patient access, team accountability, and schedule outcomes—not just administrative activity.

What Success Looks Like

A successful Office Manager at Rebis keeps the office organized, the team accountable, and the patient experience consistent. You will be expected to use data to manage performance and improve results.

Key Success Measures Include

• Schedule completion rate above 90%.
• Improved time to first available appointment.
• Reduced no-shows and same-day cancellations.
• Strong provider schedule utilization.
• High patient satisfaction.
• Accurate registration and intake.
• Strong first-pass resolution.
• Reliable staff performance.
• Consistent daily office readiness.
• Improved follow-through into Diagnostics and treatment pathways.
  
  

Who Thrives In This Role

We are looking for someone who is:

• A strong communicator.
• Comfortable leading a team.
• Organized and detail-oriented.
• Calm under pressure.
• Comfortable holding people accountable.
• Patient-focused.
• Metrics-driven.
• Proactive about solving problems.
• Experienced in healthcare office operations.
• Able to manage both people and processes.
  
  

Required

• 3 years of experience in a healthcare, medical office, dental office, specialty clinic, or similar patient-facing environment.
• 1 year of supervisory, team lead, or management experience.
• Experience with scheduling, patient registration, front-desk workflows, and administrative operations.
• Strong computer and communication skills.
• Previous Office Manager experience.
  
  

Bonus

• Experience managing KPIs or weekly performance dashboards.
• Experience with EMR, EHR, or practice management systems.
• Experience with insurance verification, referrals, authorizations, or front-end collections.
• Experience working with centralized scheduling or an access center.
• Experience in a growing healthcare organization.
  
  

Benefits

• Competitive compensation performance bonus
• Medical, dental, vision insurance
• 401(k)
• Unlimited PTO paid holidays
• PTO to Celebrate of your 1st Breath (Birthday)
• Complimentary Rebis Within sleep care within Rebis