What are the responsibilities and job description for the Banquet Server position at Rebel Hotel Company?
A Banquet Server is responsible for the set up and the service of all assigned banquet functions.
Job Duties & Functions
Job Duties & Functions
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with company standards and regulations to encourage safe and efficient hotel operations
- Comply with certification requirements as applicable for position to include Alcohol Awareness, Food handlers, Safety, etc
- Maintain a friendly and warm demeanor at all times
- Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently
- Know how to read the Banquet Event Order and be familiar with the menu of the assigned function
- Serve guests according to the hotel's standards in a friendly, courteous, and professional manner
- Respond to guest problems, complaints and accidents; Refer to management, if necessary
- Be informed of all current hotel policies
- Be familiar with fire exits, fire extinguisher locations and safety rules
- Maintain the banquet store room in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions
- Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly
- Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees
- Be familiar with the organization of the hotel and know the function of each department
- Handle items for 'Lost and Found' according to the standards
- Perform other tasks/jobs as assigned by supervisor or manager
- Attend meetings as required by management
- Access to back of house areas of the hotel and sensitive information
- Interact and occasionally have unsupervised contact with guests and/or colleagues
- Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, and Master Keys and/or guestrooms
- Maintain a high level of trust and responsibility
- Represent the company with certain level of reputation and good character as well as exercise sound judgement