What are the responsibilities and job description for the Banquet Houseperson / Attendant position at Rebel Hotel Company?
The Banquet Houseperson / Attendant is responsible for set-up and clean-up of banquet functions as well as monitoring assigned sections during the events to ensure all patrons are served. This position has varying shifts including nights and weekends.
Job Duties & Functions
Job Duties & Functions
- Provides guests with the finest quality of service at all times and in a warm and enthusiastic manner
- Vacuums, sweeps, mops, polishes, wipes areas clean before, during and after events
- Ensures that the banquet area is maintained in a clean, organized, and safe condition
- Ensures that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked
- Ensures all equipment is stored in the designated area
- Is always present in room and greets guests upon arrival
- Maintains banquet and hotel standards of food, beverage, and quality guest service
- Is available to present menus, answer questions and take food and beverage orders
- Cooks or otherwise prepares food according to recipe
- Assists in food production according to menu and number of persons to be served
- Monitors tables in assigned section ensuring all patrons are served
- Clears and cleans tables; resets counters and tables
- Maintains kitchen and wait station by keeping area tidy and clean and stocks assigned areas at the end of each shift
- Ensures tips are reported properly for tax processing
- Other duties as assigned
- Access to back of house areas of the hotel and sensitive information
- Interact and occasionally have unsupervised contact with guests and/or colleagues
- Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, and Storage/Liquor Room
- Maintain a high level of trust and responsibility
- Represent the company with certain level of reputation and good character as well as exercise sound judgement