Lead Setter - Peoria

Re-Bath AZ, LLC is a valley wide remodeling company that has been in business for over 40 years. We specialize in bathroom and kitchen remodeling and remodel roughly 80-150 bathrooms a month.

We are dedicated to providing the best customer service as possible to our customers in order to alleviate their stress during the remodeling process. We pride ourselves on being a fast and affordable remodeling solution for our customers. We are currently looking for a candidate to be part of our Re-Bath and Kitchens family!

Our company is growing and we want to find the right people to help grow with us. At Re-bath you will quickly find a group of individuals that care about this company’s vision and who wants to be a part of the process to get there.

Job Description:

We are seeking a Scheduling Specialist to join our team! A scheduling specialist manages the company calendar to ensure appointments are scheduled properly. As a scheduling specialist, your responsibilities include a wide variety of tasks to ensure the best customer experience possible.

Essential Responsibilities:

• Answers all incoming calls in a courteous, welcoming, professional & timely manner.
• Gathers and documents all information from the caller thoroughly and accurately.
• Answers as many callers’ questions as possible without the need for transferring the call.
• Initiates phone scripts by determining type of calls and handling calls according to established Re-Bath policy and procedure.
• Cancels or confirms appointments as requested by callers.
• Accurately updates and inputs all relevant data into computer. Data entry of new leads for multiple leas sources.
• Maintains a professional and courteous environment.
• Welcome and assist customers that visit showroom.
• Other routine duties as assigned.

Work Environment:

• Regular, predictable and dependable attendance is essential to satisfactory performance of this job. This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures
• Extensive telephone and computer usage.
• Use of computer mouse requires repetitive hand and wrist motion.
• Time off restricted during peak periods.
• Regular reaching, grasping, and carrying of objects for showroom maintenance.

Competency Requirements:

Must possess the following knowledge, skills and abilities to perform this job successfully:

• Ability to communicate effectively and clearly with all internal and external customers.
• Detail-oriented with excellent follow-up.
• Solutions-minded, compliance-minded and results-oriented.
• Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
• Ability to juggle multiple priorities successfully.
• Extremely strong organizational and interpersonal communication skills.
• High-energy, hands-on employee who thrives in a fast-paced work environment.
• Intelligent, self-confident, practical thinker with sound judgment.
• Flexible, adaptable and can adjust to a rapidly changing and growing environment.

Experience Requirements:

• Customer Service: 2 year (Preferred)
• Computers & Microsoft Office: 2 year (Preferred)

Education Requirements:

• High school or equivalent (Preferred)

Background Requirements:

• Must be able to pass a 50-state background check and drug screen

Benefits Offered:

• Paid time off
• Paid holidays
• Health insurance options
• Dental and vision options
• 401K