What are the responsibilities and job description for the Client Advisor - Las Vegas position at Rebag?
Role Description:
Rebag is actively seeking a Store Bar Lead focused on delivering a best-in-class experience to every client looking at selling their once-loved item working out of our retail store at The Shops at Santa Anita. This client-focused role involves efficiently advising, educating, processing customers' products, and assisting customers. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers. This is a true start-up sales environment that is led by ground-breaking technology.
Job Responsibilities:
Rebag is actively seeking a Store Bar Lead focused on delivering a best-in-class experience to every client looking at selling their once-loved item working out of our retail store at The Shops at Santa Anita. This client-focused role involves efficiently advising, educating, processing customers' products, and assisting customers. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers. This is a true start-up sales environment that is led by ground-breaking technology.
Job Responsibilities:
- Deliver best-in-class experience to every client to build familiarity, comfort, and trust
- Capture client information that will build a stronger connection
- Sustain client relationship through CRM systems
- Manage inventory system for store
- Train and assist, along side retail operation team, all store employees on Inventory sourcing systems
- Educate every client on C.L.A.I.R. technology and the resale industry
- Manage customer ticket system for store and ensure all employees are following proper protocol
- Audit all inventory purchased from customer
- Engage and assist in selling items to customers during down time
- Achieve sales target consistently
- Plan and execute schedule for store bar and ensure deadlines are met
- Manage appointment calendar for store
- Communicate to store team clear expectations and training of product buying platforms
- Sales target consistently achieved
- Achieving 60% repeat business
- Ensuring that Digital conversion and Store conversion is being met
- Team is achieving operational training average score on our training platform
- Store team is executing company standards on the floor at al times
- Customer are bringing merchandise into store to Trade
- Operational tasks are being completed by their due dates
- Assisting Store Director and Omni Client Experience Manager in retention of team and succession planning of future leaders.
- Research and understanding of the resale industry
- Knowledge about luxury goods
- Understanding of what Rebag does, who are our competitors and why Rebag is an essential leader in the resale industry
- Luxury fashion experience in sales and have a knowledge of the luxury resale market
- Experience with CRM and a variety of clienteling/outreach tools, experience with inventory platforms
- Self-motivated and strong background in driving sales
- Proven track record of exceptional performance, high productivity and meeting deadlines
- Multitasking and strong time management
- Strong project planning, tracking & organizing skills
- Excellent written and verbal communication skills; must be able to present data in an organized manner
