What are the responsibilities and job description for the Operations Supervisor (Bilingual) position at Realty Center Management Inc?
Job Title:
Operations Supervisor
Reports To:
General Manager (Bilingual)
Property:Parks Residential DenverWHO WE ARE
We are a well-established property management company with over 40 years of success, operating across 7 states. Our reputation is built on strong operations, long-term relationships, and a people-first culture.
Why join us? Our average employee tenure is 10 years—because we invest in our people and create a workplace where you can grow and thrive. If you’re looking for more than just a job, a long-term career with growth, stability, and a great culture, we’d love to meet you.
WHAT WE OFFER
- 100% Employer-paid medical coverage (employee-only)
- 401(k) with company match
- Employer HSA contributions
- Generous holiday schedule
- Career growth and advancement opportunities
- A collaborative, high-performing, and supportive culture
WHAT YOU WILL DO
As an Operations Supervisor, you will support the General Manager by overseeing day-to-day hotel operations across housekeeping, front desk, guest services, and operational support functions. You’ll help ensure the property operates efficiently while delivering a high-quality guest experience and maintaining strong team performance.
This role combines hospitality leadership, operational coordination, customer service, and team development in a fast-paced hotel environment.
Key Responsibilities:
- Hotel Operations & Team Leadership
- Support daily hotel operations to ensure service standards and operational goals are consistently achieved
- Supervise, coach, and support front desk, housekeeping, and operational staff
- Coordinate daily staffing schedules to maintain adequate coverage and service continuity
- Promote accountability, professionalism, teamwork, and strong guest service standards
- Guest Experience & Service Recovery
- Provide a service-oriented environment focused on guest satisfaction
- Respond to guest concerns and operational issues with professionalism and urgency
- Handle escalated situations calmly and effectively while supporting service recovery efforts
- Maintain a welcoming and hospitality-driven atmosphere throughout the property
- Front Desk & Administrative Oversight
- Oversee front desk operations, communication procedures, and documentation accuracy
- Ensure proper handling of reservations, guest communications, packages, and operational records
- Monitor compliance with operational procedures, checklists, and company standards
- Support accurate reporting and completion of operational documentation
- Housekeeping & Quality Assurance
- Oversee housekeeping workflows, room readiness, and cleanliness standards
- Conduct inspections to ensure guest rooms and common areas meet presentation expectations
- Support efficient room turnover and operational coordination between departments
- Monitor supply usage and support inventory management efforts
- Training & Staff Development
- Assist with onboarding, training, coaching, and ongoing staff development
- Provide performance feedback and support associate growth opportunities
- Train team members on safety procedures, emergency protocols, and operational expectations
- Support a positive and collaborative workplace culture
- Operational Support & Compliance
- Ensure compliance with company policies, safety standards, and applicable regulations
- Support work order communication and coordination with maintenance operations
- Identify operational challenges and recommend process improvements
- Assist with additional operational needs, projects, and leadership support as assigned
WHAT SUCCESS LOOKS LIKE
- Maintains smooth and efficient daily hotel operations
- Supports high levels of guest satisfaction and service quality
- Ensures housekeeping and front desk standards are consistently achieved
- Provides strong leadership, coaching, and team support
- Maintains organized documentation, reporting, and operational procedures
- Responds effectively to operational challenges and guest concerns
- Contributes to occupancy, service, and operational performance goals
GROW WITH US
This role serves as a strong foundation for hospitality leadership growth:
➡️ Assistant General Manager
➡️ General Manager
➡️ Regional Operations or Leadership Roles
Advancement is based on experience, leadership ability, operational performance, and business needs.
WHAT YOU WILL BRING
- Strong leadership and team development skills
- Excellent customer service and hospitality mindset
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication, organization, and problem-solving abilities
- Professional judgment and decision-making skills
- Ability to remain calm and effective during high-pressure situations
- Operational awareness with focus on service quality and efficiency
- Strong attention to detail and accountability
- Bilingual English/Spanish communication skills preferred
Qualifications:
- 4–5 years of hotel or hospitality experience preferred
- Prior supervisory or leadership experience required
- Experience with hospitality operations, guest services, or housekeeping oversight preferred
- Basic understanding of business operations and financial awareness
- High School Diploma or GED required
- Bilingual English/Spanish preferred
Ready to build your career with a company that values stability, growth, and people? Apply today and join a team where you can make a real impact.
Salary : $22 - $24