Leasing Consultant/Affordable Housing Coordinator

GENERAL PURPOSE OF JOB:
The Leasing Consultant / Affordable Housing Coordinator is charged with assisting the property manager and assistant manager with day-to-day operations to ensure the financial performance of the building and/or apartment community. These responsibilities include following all policies and procedures as outlined in the SOGB, maintaining good staff relations, and fostering positive resident relations. In addition to leasing responsibilities, this position plays a key role in ensuring compliance with affordable housing program requirements and assisting applicants and residents through the affordable housing process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Duties include answering phone calls, answering e-mails, assisting existing residents, and greeting the prospective residents.
• Responsible for excellent customer service.
• Responsible for relations including checking phone messages and e-mail messages daily and responding accordingly.
• Planning and execution of social functions for residents and ensuring that resident requests are responded to and followed up with.
• Monthly newsletters, flyers, texting, e-mail blasting, and social media.
• Responsible for office organization and administration including filing invoices, maintaining work order system, and keeping all lease documents organized and accurate.
• Duties will include refreshments, signs/balloons, opening/closing show units, and walking common areas and the tour path. A daily checklist is utilized at each property.
• Responsible for showing apartments and floorplans and must develop knowledge of the product, market, and property in order to successfully lease the property.
• Responsible for mastering phone techniques, closing techniques, and follow-up procedures. This also includes processing rental applications and accurate verification as specified in rental criteria.
• Responsible for marketing the property under the guidance of the property manager. This includes promotions, outreach marketing, and finding ways to promote the property to generate traffic.
• Responsible for assisting with lease renewal correspondence throughout the month and ensuring all renewal documents are signed and completed in the management software.
• Responsible for move-in files and proper procedure in the move-in process. Files should be organized and include all proper lease documentation, property addendums, and all required signatures.
• Community Policies must also be explained to residents upon move-in. Files will be placed in order of the file checklist, lease signed by the manager, and completed in the management software.
• Responsible for completing an accurate market survey to include all pertinent information regarding current competition. Accurate pricing, concessions, occupancy, and amenities must be correct and completed in the management software.
• Responsible for the weekly status report due each Friday with accurate reporting of the leasing activity for the week and current statistics.
• Maintain professional appearance at all times.
• Additional projects as assigned by property manager or regional supervisor.

AFFORDABLE HOUSING COORDINATOR RESPONSIBILITIES:
• Assist in the intake and processing of affordable housing applications in accordance with program requirements.
• Verify applicant eligibility through income certifications, third-party verifications, and other required documentation.
• Maintain accurate and organized affordable housing files to ensure compliance with local, state,and federal regulations.
• Ensure all required forms, income calculations, and supporting documents are completed accurately and in a timely manner.
• Monitor upcoming recertifications and ensure residents complete required paperwork before deadlines.
• Work closely with compliance departments and auditors to provide requested documentation during file reviews and audits.
• Track and report affordable housing data as required by regulatory agencies and company policy.
• Communicate program requirements clearly to applicants and residents, offering guidance and assistance throughout the process.
• Stay up to date with affordable housing regulations and program changes to ensure continued compliance.
• Collaborate with the property management team to maintain accurate occupancy and compliance records.

EDUCATION and / or EXPERIENCE:
• High school diploma or GED equivalent.
• Preferred Customer Service experience.
• Experience with affordable housing programs, compliance, or certifications is a plus.

COMPUTER & EQUIPMENT SKILLS:
• Microsoft Office.
• Yardi – preferred.

WORK ENVIRONMENT:
• Moderate noise (examples: busy front office with phones).

VISION REQUIREMENTS:
• Close vision (clear vision at 20 inches or less) – Viewing computer screen.