Assistant Manager

Job Title: Assistant Manager

Reports To: Property Manager

RCMI Property: Stockwell Landing

GENERAL PURPOSE OF JOB

The Assistant Property Manager supports the Property Manager in overseeing the daily operations of the apartment community to ensure financial performance, operational efficiency, regulatory compliance, and exceptional resident satisfaction.

This role is responsible for leasing support, rent collections, delinquency management, resident relations, administrative oversight, and supervision of on-site staff in the Manager’s absence. The Assistant Property Manager must demonstrate strong organizational skills, customer service excellence, financial awareness, and the ability to manage competing priorities while maintaining compliance with company policies and housing regulations.

DUTIES, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

The following duties are essential to the successful performance of this position. This list is not exhaustive and may be supplemented as necessary to meet operational needs.

• Assist in overseeing the daily operations of the property to ensure efficiency, compliance, and resident satisfaction.
• Support implementation and enforcement of company policies, procedures, and Standard Operating Guidelines.
• Ensure the property is maintained in a safe, clean, and market-ready condition.
• Monitor vendor performance and coordinate services as needed.

• Assist in achieving budgeted occupancy, revenue, and expense control goals.
• Support rent collection efforts and follow up on delinquent accounts in accordance with company policy.
• Participate in preparing reports, tracking key performance indicators, and reviewing financial performance.
• Contribute to cost-control initiatives while maintaining service standards.

• Support leasing efforts including tours, follow-ups, and application processing.
• Adaptable and willing to accommodate seasonal office hours to support leasing and occupancy goals
• Ensure compliance with Fair Housing and all applicable federal, state, and local regulations.
• Assist in executing marketing strategies to maintain high occupancy levels.
• Maintain accurate and complete leasing documentation.

• Promote positive resident relations through professional and timely communication.
• Address resident concerns and escalate issues to the Property Manager when appropriate.
• Support resident retention initiatives and community engagement efforts.

• Assist in supervising on-site staff, providing guidance, training, and performance feedback.
• Promote teamwork, accountability, and a positive work environment.
• Support scheduling and coverage needs to ensure operational continuity.

• Ensure compliance with all applicable laws, including Fair Housing regulations.
• Maintain accurate records and documentation.
• Support safety protocols and emergency response procedures.

• Achievement of occupancy and revenue targets.
• Maintenance of resident satisfaction standards.
• Adherence to company policies and regulatory compliance.
• Contribution to a positive and productive workplace culture.
• Support of overall asset value preservation and enhancement.

CAREER PROGRESSION

This role serves as a developmental position within property operations. Potential advancement opportunities include:

• Assistant Manager at a larger property
• Multi-Site Assistant Manager
• Property Manager
• Multi-Site Property Manager
• Senior Property Manager

Advancement is based on experience, certifications, technical competencies, performance, and business needs.

POSITION REQUIREMENTS

Core Competencies

The Assistant Manager must consistently demonstrate the following core competencies to successfully perform the role:

• Customer Focus - Consistently delivers high-level service and builds positive resident relationships.
• Financial Acumen - Understands rent collections, delinquency control, reporting accuracy, and expense awareness.
• Communication Skills - Communicates clearly and professionally in verbal and written formats.
• Organizational Excellence - Manages multiple priorities, maintains accurate documentation, and meets deadlines.
• Compliance & Integrity - Adheres to Fair Housing laws, company policies, and ethical standards.
• Problem Solving - Proactively identifies issues and develops effective solutions.
• Leadership & Accountability - Provides direction when needed and takes ownership of responsibilities.
• Sales & Persuasion - Applies closing techniques and follow-up strategies to achieve leasing goals.

EDUCATION and/or EXPERIENCE

COMPUTER, TECHNICAL & EQUIPMENT SKILLS

WORK ENVIRONMENT

This job entails moderate noise and clear vision. The frequency of exposure to work environment conditions is as follows

PHYSICAL DEMANDS

The frequency to physical demands are listed below:

LIFTING OR FORCE EXERTED

The frequency to lifting or force exerted are listed below: